News & Media
Levi Strauss CFO big believer in automation
October 14, 2021
Levi Strauss & Co. CFO Harmit Sing believes retailers should be embracing automation like the clothing retailer has embraced the technology.
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Best Buy launches membership program with special perks
October 14, 2021
Electronics retailer Best Buy is pushing out an annual membership program that will feature unique perks — such as the ability to grab hard-to-locate gifts.
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ICXA professional network welcomes 139 B2C executives
by Morgan Petty — Executive Director, ICX Association
Since August of 2021, the Interactive Customer Experience Association has officially added 139 executives from consumer-facing brands to its professional…
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Amazon, Apple lead top loyalty list
October 13, 2021
When it comes to loyalty, some big names lead the top 20 list for 2021, with e-commerce giant Amazon leading the way, according to the 2021 annual Loyalty…
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Bed, Bath & Beyond expands DoorDash partnership
October 13, 2021
Bed Bath & Beyond is the first retailer to jump on the DoorDash marketplace app and website, offering more than 60,000 products.
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Target ups pay for peak days during holiday season
October 13, 2021
Target aims to pay an extra $2 an hour to retail associates and service center workers who work what the retailer calls peak days during the holiday season.
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Successful experience strategy means knocking down silos, building the right team
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retail success, and sustainability, is all about customer experience. While some retailers put experience strategies into silos, one expert explains why that…
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Consumers more mindful, view gifting as therapy this holiday season
October 12, 2021
The 2021 holiday season will be one of mindfulness, reflection, recuperation and a time to focus on mental health and self-care, according to a Sitecore report.
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Shoppers love online buying but also in-store tech
October 12, 2021
While a survey of 1,600 U.S. consumers reveals that more than half, 60%, prefer to do more than half their shopping online, there is also big interest by…
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Most consumers haven’t tapped try-on, AR features
October 12, 2021
Nearly three-quarters, 71%, of U.S. consumers that shopped online in the past 12 months have never used any virtual try-on features or any other AR online tech…
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Use data to figure out the 'why' of the shopper so you can help them with the 'how'
Ryan Creamore, regional customer success director, Americas, at Infobip, explains why seamless transactions are no longer the way of the future — they are the…
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Swyft iStores to offer sanitizing wristbands
October 11, 2021
Swyft Inc., a provider robotic and software-powered marketplaces that facilitate unattended retail, has teamed with Olo Band to distribute sanitizing…
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Home Depot taps Walmart service for home delivery option
October 11, 2021
Home Depot is using Walmart delivery service, GoLocal, to deliver customer products.
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Supply chain woes aren’t changing consumer behavior
October 11, 2021
Delivery delays and supply chain issues might be a worry for shoppers, but the issue aren't going to change consumer behavior this holiday season.
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NCR provides e-commerce solution to supermarket chain Northgate
October 8, 2021
NCR Corp. has rolled out its e-commerce solution Freshop to Northgate Gonzalez Market, a supermarket chain with 42 stores in Orange, Los Angeles, Riverside and…
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5 benefits of personalized marketing retailers aren’t thinking about
Fayez Mohamood, CEO and co-founder of Bluecore, explains why handing over at least some control of the messaging in customer communications to technology can…
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Initiative aims to shape the future of retail
October 8, 2021
Standard AI is partnering with retail tech leaders to launch the Autonomous Retail Initiative focused on investing in convenience store operators to help shape…
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Stor.ai launches app to boost efficiency, profitability in grocery fulfillment
October 8, 2021
Stor.ai is launching a picking app that will allow retailers to combine multiple picking strategies in fulfilling orders which will prove more time efficient…
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Giant Eagle boosts data uptime, data security
October 8, 2021
Giant Eagle Inc., a food and pharmacy retailer with more than 470 locations across five states, is tapping StorMagic technology to ensure uptime and safeguard…
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'Smart store' AI platform strives to revolutionize customer experience
October 7, 2021
Veea Inc., providers of integrated smart edge connectivity, computing and security technologies, and iFree Group, a conglomerate providing global connectivity…
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