How to stay ahead in the e-commerce battle for customers

by Jason Rosenbaum

Online retailers haven't had it easy in the past year or so, but they're really going to have their work cut out for them in Q4.

Target enjoys healthy Q3

November 24, 2021

Comparable Q3 sales grew 12.7%, digital comparable sales grew 29% and earnings per share was up 51.6% for retailer Target in Q3.

Lowe’s sales momentum continues in Q3

November 24, 2021

Home improvement retailer Lowe's reported net earnings of $1.9 billion for the quarter ended Oct. 29, a healthy jump compared to 2020 Q3 net earnings of $69…

CX market to surpass $100B global revenue by 2026

November 24, 2021

The customer experience and customer engagement market is projected to surpass $100 billion in annual worldwide revenue by 2026, and global CX software revenue…

Self-service upright VR kiosk innovations march on

The upright kiosk remains a popular genre for VR deployment, especially for venues that want to dip into the immersive waters but do not have the space or deep…

Supply chain woes not easing for retailers

November 23, 2021

The ongoing supply chain issues remain daunting for retailers with just under six weeks left in the holiday shopping season.

Singapore firm deploys donation vending machines in malls

November 23, 2021

Endowus, a Singapore-based wealth management firm, has placed 12 vending machines in four Singapore shopping malls to support donations to 15 organizations…

Louisiana entrepreneur debuts cosmetics vending machine

November 23, 2021

After selling lashes out of her car and participating in pop up shops for two years, Houma, Louisiana entrepreneur Tierrany Bonvillian has created a cosmetics…

Ex Levi’s leader takes chief customer role at Narvar

November 22, 2021

Anisa Kumar, a retail veteran who has served in leadership roles at Levi's, Walmart and Target, has been named chief customer officer at Narvar, a…

Retail sales up on a healthy pace

November 22, 2021

Retail sales increased 1.7% in October, compared to September, according to the U.S. Commerce Department, reflecting the biggest growth since March.

Amazon Fresh boasts ‘Just Walk Out’ tech in California

November 22, 2021

This Thursday, Amazon will introduce its "Just Walk Out" technology at the Amazon Fresh store at 11340 South St. in Cerritos, California, allowing shoppers to…

Starbucks and Amazon open combined ‘Just Walk Out’ store in NYC

November 19, 2021

Starbucks and Amazon have introduced the companies' first joint store, Starbucks Pickup with Amazon Go, located in New York City at 59th Street between Park…

Product shortages, price hikes hit convenience services hard

Just as they were recovering from COVID-19, supply chain issues have socked convenience services operators with product shortages, price hikes and customer…

Frank Mayer display recipient of OmniShopper Award

November 19, 2021

Frank Mayer and Associates Inc. has received a 2021 OmniShopper Award from the Path to Purchase Institute for its LED+ display for GE Lighting, a Savant…

Travelex debuts self service stores at Amsterdam airport

November 19, 2021

Travelex, a foreign exchange brand, has introduced a pair of concept stores featuring self service at Amsterdam Airport Schiphol.

IoT digital signage leads the way for future of retail in Africa

November 19, 2021

One of the most recent retail innovations launched in South Africa is Shoprite Group's trial of Checkers Rush, an automated, cashless, cashier-less concept…

Retail momentum is all about shifting consumer demand

November 18, 2021

Retail revenue for the first week of November grew 18%, compared to the same time frame in 2019, and it's not due to panic purchasing behavior.

Grocery sales drive robust Walmart earnings despite inflation

November 18, 2021

Walmart beat earnings projection in Q3, despite inflation and supply chains issues, with a big thanks to grocery sales. The healthy earnings report this week…

Home Depot enjoys healthy Q3 sales

November 18, 2021

The Home Depot reported a 9.8% jump in sales for Q3, hitting $36.8 billion, an increase of $3.3 billion compared to the same quarter in 2020.

7 tips for excellent holiday customer support in retail

by Nikoletta Bika

Here are seven tips for superior customer support and experiences during the holidays.