Retail recovery from COVID-19 is all about engagement

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

COVID-19, and now the omicron variant, continue to spur tremendous change in the retail customer experience. Key to survival is engagement and answering a lot…

Managing high call volume in retail during the Cyber-5 period

Contact center volume was up 41% year over year during the 2021 five-day holiday shopping weekend that extended from Thanksgiving through Cyber Monday…

COVID variant may change consumer spend

December 6, 2021

The ongoing COVID-19 and omicron variant appearance may be changing how consumers are spending this holiday season.

DoorDash goes rapid delivery in NYC

December 6, 2021

DoorDash is offering a faster delivery option in New York City this week via its Dashmart, a delivery warehouse that provides groceries household items and…

French airport preps contactless check-in kiosks

December 6, 2021

The Nice, France international airport, Aéroports de la Côte d'Azur, has teamed with self-service technology provider Easier to test contactless self-service…

NY airport teams with Zippin, SSP America to introduce contactless shopping

December 3, 2021

JFKIAT, the operator of Terminal 4 at John F. Kennedy International Airport, has teamed with SSP America and Zippin to launch a contactless…

Beauty brand, WNBA’s Dana Evans team up on lash vending machines

December 3, 2021

OpulenceMD Beauty, a luxury eye-focused beauty brand created by board-certified ophthalmologist, Dr. Anika Goodwin, has teamed with WNBA Champion and…

A deep dive look at the 2021 holiday shopping retail experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The 2021 holiday season is proving challenging to retailers and consumer behavior is playing a big part. FullStory CMO Kirsten Newbold-Knipp provides a deep…

Self-checkout machine shipments spike 25% in 2020, issues remain

December 2, 2021

Self-checkout machine shipments jumped 25% in 2020 due to the pandemic, but the customer experience still needs improvement, as 67% of retailers and consumers…

Entrepreneur offers gifts, novelties in vending machines

December 2, 2021

Treasure Valley, Idaho entrepreneur Shelley Searle got into the vending business while trying to sell her affirmation cards. She got the idea after running…

UAE c-store debuts autonomous checkout technology

December 1, 2021

Adnoc Distribution, the UAE's largest fuel convenience retailer, has launched a fully autonomous, contactless and cashierless Adnoc Oasis store, according to a…

Irish retailers launch AI reverse vending machines

December 1, 2021

Sensi, a Dublin, Ireland based manufacturer of a reverse vending machine to retrieve recyclable items in exchange for payment, has been introduced to locations…

Vending machine offers uplifting messages

December 1, 2021

A glassfront vending machine in the Dubai Design District dispenses compliments in Arabic and English as part of a mental health improvement effort, according…

The customer journey: What does the future hold?

Ruth Crowley, vice president of merchandise and brand strategy at the Hudson Group, will give the opening keynote at the Self-Service Innovation Summit being…

Women spending less this holiday

November 30, 2021

More than a third of American women plan to spend less this holiday season, according to BMO Financial Group's Real Financial Progress Index. Women have less…

Younger audiences embrace OOH ads

November 30, 2021

Out of Home advertising, in combination with social media, is a powerful vehicle for reaching younger generations, according to a consumer survey conducted by…

Pandemic spurring consumer QR code usage

November 30, 2021

Customer use of QR codes has increased during the pandemic as retailers moved to offer shoppers touch-free interactive experiences in store.

CVS aims to redesign pharmacy focus

November 29, 2021

CVS will shutter 900 drugstores in the next three years as a first step to revamping its store format to become much more a health services location.

Macy’s mulling e-commerce channel split off

November 29, 2021

Macy's has hired a consulting firm to assess splitting off its e-commerce channel from its physical store business.

Dollar General, DoorDash partner on same-day delivery

November 29, 2021

Dollar General and DoorDash are partnering to offer on-demand delivery of everyday essentials via the DoorDash app.