News & Media
Hudson installs Amazon palm recognition at Dallas Love Field Airport
December 15, 2021
Hudson Group, a travel experience leader with more than 1,000 stores in airports, commuter hubs, landmarks and tourist destinations across North America, has…
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BP stores to deploy checkout-free technology
December 14, 2021
Shoppers will scan their app at a device on their way out. BP PLC, the U.K. based global fuel station convenience store operator, will deploy…
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Entrepreneur launches pet supply vending business
December 14, 2021
Betty Crump, an alumnus of North Carolina A&T in Greensboro, North Carolina, has launched a pet supply vending machine business, Betty's Unique…
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COVID recovery strategy means driving retail customer loyalty
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
COVID-19 and now the variant omicron continue to create challenges when it comes to the retail customer experience. But data, deep insight and loyalty…
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Luxury brand showcases hand bag in vending machine
December 14, 2021
Jacquemus, a French luxury brand, introduced pink vending machines to showcase its new "Le Bambino Long" bag. The machines allow customers to buy the bag 24/7…
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Retailers ask lawmakers to help stop smash-and-grab crime incidents
December 13, 2021
Top retail leaders, including those from CVS, Target, Dollar General and Best Buy, are calling on Congress to stop the increasing rash of smash-and-grab…
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NYS mask mandate goes into effect today
December 13, 2021
Shoppers going into stores, restaurants or any type of business in New York State are now required to mask up or present proof of COVID-19 vaccination starting…
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Key challenges, opportunities facing retailers this holiday season
by Fang Cheng — Founder and CEO, Linc
Retailers that go above and beyond to meet the challenges and capitalize on the opportunities of the 2021 holiday season will reap the customer loyalty…
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PGA Tour store hits 50-store milestone
December 10, 2021
PGA Tour Superstore has opened its 50th store, marking a milestone, with a 34,000-square foot location in San Antonio, Texas.
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Airport retailer deploys MishiPay mobile self-checkout
December 10, 2021
Airport retailer and restaurant company Paradies Lagardere is expanding its fleet of MishiPay Scan, Pay & Go mobile self-checkout technology to 20 more…
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Wayfair launching 3 physical storefronts in 2022
December 9, 2021
Wayfair plans to open three brick-and-mortar stores in Massachusetts come 2022.
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FedEx expects big jump in delivery this holiday season
December 9, 2021
FedEx projects it will be delivering 100 million more packages this holiday season than in 2019 and was expecting this past Monday to be the busiest day ever.
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Black Friday sales down compared to pre-pandemic holiday season
December 9, 2021
Visits to physical retail stores on Black Friday, the day after Thanksgiving, were down 28.3% compared to pre-pandemic 2019, according to data released by…
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Chase offers cashback on Amazon purchases
December 8, 2021
Chase has announced it will offer 3% cashback on Amazon.co.uk purchases until the end of 2021. The rewards will be applicable up to $6,708.25 (5,000 pounds…
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PayPal quite popular on Black Friday
December 8, 2021
Black Friday shoppers tapped PayPal's buy now, pay later feature quite a bit on Black Friday this holiday season as use of the app option spiked 400%.
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It’s time for movie theaters to rethink the customer experience
December 8, 2021
The COVID-19 pandemic has hit the movie theater industry hard, with nearly half of pre-pandemic theater goers not buying tickets at this point.
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Amazon outage impacts delivery, warehouse operations
December 7, 2021
An Amazon Web Services outage incident today is impacting the retailer's delivery and warehouse operations as well as customer websites.
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NY airport teams with Zippin, SSP America to introduce contactless shopping
December 7, 2021
JFKIAT, the operator of Terminal 4 at John F. Kennedy International Airport, has teamed with SSP America and Zippin to launch a contactless…
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Feds launch supply chain investigation, seek retailer insight
December 7, 2021
The Federal Trade Commission is investigating the ongoing supply chain issues plaguing companies nationwide and is asking top retailers, including Walmart and…
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Retail recovery from COVID-19 is all about engagement
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
COVID-19, and now the omicron variant, continue to spur tremendous change in the retail customer experience. Key to survival is engagement and answering a lot…
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