News & Media
Survey: Retailers need to get personal post COVID-19
April 15, 2021
As the global economy emerges after a year of COVID-19 retailers need to provide more seamless, personalized marketing and customer experiences, according to a…
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Social media data fast becoming business intelligence data
April 15, 2021
As an increasing number of consumers interact, share and express themselves on social media that activity data is fast becoming a primary source of business…
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1.4B expected to use facial recognition authentication by 2025
April 14, 2021
The number of software-based facial recognition users to secure payments will exceed 1.4 billion globally by 2025, from just 671 million in 2020, according to…
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How to achieve a more empathetic customer experience through digital channels
by Jeff Epstein
Jeff Epstein, Comm100 VP of marketing and strategy, explains why it takes more than speed to satisfy and build loyalty with a customer. Companies that…
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Target to spend $2B-plus with Black-owned companies
April 13, 2021
Target is pledging to spend at least $2 billion with Black-owned companies within the next four years and add more products from such retailers.
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Red Nose Day returns to Walgreens
April 13, 2021
Walgreens is kicking off its annual Red Nose Day to support underserved children.
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Walmart Canada, Ghost Kitchen Brands partner on meal pickup, delivery effort
April 13, 2021
Ghost Kitchen Brands and Walmart Canada are partnering to provide one-stop meal pickup and delivery service.
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Contactless retail: What can retailers do to stay relevant?
by Steve Horton
Steve Horton, solution director, Global Solution Management, Oracle Retail, shares why contactless technology is no longer a luxury; it has become the standard…
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Diebold Nixdorf wins Red Dot design award for self-service solution
April 12, 2021
Diebold Nixdorf has been awarded the Red Dot Award: Product Design 2021 for its retail self-service solution, Easy eXpress Max, according to a press release.
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Young lonely consumers big on retail subscriptions
April 12, 2021
Subscription service adoption among those age 16 to 24 is booming, with 30% tapping mobile apps and the prime reason is a quest to combat loneliness.
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Best Buy launching pilot membership program
April 12, 2021
Electronic retailer Best Buy is launching an annual membership program, at $199.99 a year, which will provide customers with concierge tech help, device…
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Hudson launches vending concepts at American airports
April 12, 2021
Hudson, a travel experience retailer with more than 1,000 stores in airports, commuter hubs, landmarks and tourist destinations across North America, has…
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Climbing out from COVID-19: What retailers need to do moving forward
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The spring of 2021 is quite different than 2020 for the retail sector as COVID-19 is no longer shuttering as many stores, forcing layoffs and or triggering as…
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AR is now table stakes: Here’s why retailers need to dive in
by Rob Weaver
Rob Weaver, chief revenue officer at Vertebrae, explains why immersive commerce has the potential to transform online shopping. By giving shoppers a way to…
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3 critical website updates for better UX
by Randi Amorusi — VP of Client Success and Marketing, Whereoware
Randi Mohr , vice president of customer success and marketing at Whereoware, shares why marketers must analyze all aspects of a website's performance and…
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NRF: Big retail import surge continuing this summer
April 9, 2021
An unprecedented surge of imports at retail container ports, which began in the summer of 2020, is expected to continue throughout the upcoming summer.
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Consumers feeling more confident these days, claims study
April 9, 2021
Consumers, 18 and older, are showing increased confidence with respect to consumer behavior and are ready to pursue normal activities that have been put on…
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Survey: Consumers will reward brands delivering strong experiences
April 9, 2021
Today's global consumers are willing to pay a premium for a strong, values-driven product experience and punish those retailers that fall short in delivering…
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75% have used curbside pickup in past 12 months, Raydiant study says
April 8, 2021
Raydiant, a digital signage and experience management platform provider, has found that 75.4% of customers have used some form of buy online and pick up in…
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The connected customer: Digital interaction and service innovation
April 8, 2021
Amrit Dhangal Consumer expectations from retailers are changing rapidly — and it's only getting faster, with digital interactions set to grow 40% in…
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