News & Media
How retailers can win big by embracing the digital consumer
by Beth VanStory — Partner & CMO, Chief Outsiders
Beth VanStory, a partner and CMO with Chief Outsiders, explains why retailers, from marketing to merchandising to delivery and customer service, must meet…
read now
Amazon's Boston expansion plans includes 3,000 new hires
January 27, 2021
Amazon will expand its Boston tech hub which will require 3,000 new jobs across several business lines, including robotics and pharmacy units.
read now
Vaccine won't propel consumers back to retail stores, claims survey
January 27, 2021
As millions of consumers are being vaccinated to combat the COVID-19 virus it's not likely too many will be increasing trips to retail stores.
read now
Walmart aims to speed delivery with automated mini warehouses
January 27, 2021
In a quest to speed up delivery of online bought goods, Walmart aims to develop automated mini-warehouses in and near its stores.
read now
2020: The year a pandemic changed the payments ecosystem
Bethany Ewing, principal, customer marketing, mobile payments lead, Deloitte Digital, and Peter Pearce, senior manager of financial services strategy at…
read now
How EV plug-ins will change the c-store experience
by Dawn Desai
Dawn Desai, SVP and general manager, marketing cloud solutions at PDI, shares insight on how a technology adoption will give convenience stores an opportunity…
read now
How to drive ROI with omnichannel kiosk, signage strategy
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
Panelists during a talk at the Self Service Innovation Summit addressed how to drive kiosk ROI with touchless solutions and an omnichannel strategy.
read now
Why great retail customer experience needs great IT
Roy Castleman, founder and managing director of EC-MSP Ltd., a London-based IT support organization, shares insight on the role of information technology in…
read now
Diebold Nixdorf introduces modular, open, self-service solutions
January 26, 2021
Diebold Nixdorf has launched the Series Easy, a family of self-service solutions created to improve store efficiency, enhance consumers' shopping experience…
read now
Godiva shuttering North America stores by April
January 26, 2021
Godiva will close all its 128 North America locations by the end of March due to the COVID-19 pandemic.
read now
Target handing out $200M in bonus money, extending benefits
January 26, 2021
Retailer Target, which had a robust holiday sales season, is handing out $200 million in employee bonuses and expanding COVID-19 benefits.
read now
2 must-haves for building a robust customer experience in 2021
by John Kavulich — Vice President, IoT Solution Sales, Acuity Brands
John Kavulich, VP, IoT Solution Sales, Acuity Brands Lighting, Inc., shares why the new year is when retailers should reflect on the 2020 learnings and that…
read now
Online consumers not finding much joy
January 25, 2021
While "retail therapy" has long been tapped by consumers as a way to feel better, the online consumer isn't experiencing much cheer or joy these days…
read now
Pandemic propels big spike in customer service calls
January 25, 2021
The increased use of online shopping led to a huge spike, 69%, in customer service call volumes during 2020 as COVID-19 spread throughout the world, according…
read now
COVID-19 vaccine bodes well for a retail recovery
January 25, 2021
Top U.S. retailers view the COVID-19 vaccine as a key part of retail recovery in 2021 and a good number of big retailers are optimistic about the industry this…
read now
TTEC, Schwan’s launch customer engagement center
January 22, 2021
TTEC Holdings Inc., a customer experience solution provider, has partnered with Schwan's Home Delivery to meet an increasing number of customer requests for…
read now
Svea Finland, Nordic API Gateway partner to boost e-commerce checkout
January 22, 2021
Payment service provider, Svea and open banking platform Nordic API Gateway have formed a new partnership to help streamline e-commerce checkout for merchants…
read now
IoT market to reach $677B by 2025
January 22, 2021
The global internet-of-things market is expected to reach $677 billion by 2025, according to research by BuyShares.co.nz. The market is also expected to grow…
read now
How self-service is enhancing the personal touch
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Retailers are learning that self-service technology does more than improve efficiency; it can help support a humanized environment and give consumers the…
read now
Ideum creates digital interactive exhibits for New Mexico wildlife refuge
January 22, 2021
The visitor center at the Vallede Oro National Wildlife Refuge, an island refuge in the South Valley, New Mexico, will offer three digital interactive displays…
read nowSubscribe
Get the latest news and resources from Retail Customer Experience.
Recent Posts
