Bad digital experiences are hurting retailers' bottom line

June 6, 2019

Bad digital experiences are costing brands and retailers revenue as nearly all, 95%, of consumers in the U.S. and U.K. will jump off an e-commerce or brand…

Farmstead deploys predictive machine learning tech to bolster customer service

June 6, 2019

Online grocer Farmstead is leveraging predictive machine-learning models in a quest to help shoppers find new and old favorites and for faster grocery list…

Walmart debuts Intelligent Retail Lab within Long Island store

June 6, 2019

Walmart Inc. has launched an Intelligent Retail Lab inside a Neighborhood Market store on Long Island, New York to test innovative store technology.

Urban Air CEO: Retail success is all about loving the customer

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Michael Browning, founder and CEO of Urban Air Adventure Park, shared his brand’s secrets to success during a keynote talk at this week's annual ICX…

ICX Association honors cutting-edge customer experiences with Elevate Awards

by Christopher Hall — director, ICX Association

The association recognized the agencies, technology suppliers and brands changing the face of the customer experience with its annual Elevate Awards at the…

Study: Shoppers loving luxury brands, try-before-buy and non-traditional delivery

June 5, 2019

A MetaPack research report that polled more than 1,000 consumers in the U.S. and Canada reveals an increase in consumers buying from luxury brands and choosing…

IBM Watson boosting customer service for Regions Bank

June 5, 2019

Regions Bank is using IBM's AI technology, Watson, to improve customer support calls and the overall customer experience.

7-Eleven taps menu boards to boost customer experience

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Convenience stores typically have a transient customer that strives to be in and out as quickly as possible. In order to maximize sales, these retailers need…

Paysafe study shows consumers still favor passwords over biometics

June 4, 2019

Paysafe Group issued a new report showing a majority of consumers feared that the switch to biometrics would expose them to a greater risk of identity theft…

Webinar to uncover tax credits restaurateurs, retailers often overlook

June 4, 2019

For future-minded restaurant operators working in one of the most competitive businesses in existence today, amidst one of the tightest labor markets in this…

Consumers tapping mobile phone more than ever

June 4, 2019

An IDology study reveals consumers are viewing their mobile phone as a more important part of their identity, both at work and in their lives. Shoppers opened…

Stanley Security debuts managed services offering, app for security automation

June 4, 2019

Stanley Security has launched a managed services program as well as a mobile app for intelligent security automation. The MSP is part of the company's…

San Francisco to get its fourth Amazon Go store

June 3, 2019

Amazon Go plans to open its fourth store, in San Francisco, according to the San Francisco Chronicle. The store will be in the financial district at the Three…

Walmart expands into blockchain pharmaceutical tracking

June 3, 2019

Walmart recently joined MediLedger, a consortium working on building a blockchain system for tracking pharmaceuticals, according to a report by Forbes.

Consumers want personal touch, seamless customer journey

June 3, 2019

A JLL study on shopper expectations reveals consumers want and expect skilled customer service, personalization, convenience and a sharing economy.

Book distributor taps JDA Software to boost supply chain operation

June 3, 2019

Readerlink Distribution Services LLC, the biggest book distributor in the U.S., has deployed JDA Software Inc.'s Category Management, a SaaS-based supply chain…

What revived legacy retail brands need to do to survive

Harry Dewhirst, president at Blis, shares insight on what retail brands need to do on the comeback trail and why using data across all channels is key to the…

Survey: Spending money brings a tinge of guilt

May 31, 2019

Consumers experience guilt when spending money, especially if they aren't getting a discount.

Small businesses see revenue boost ahead, feeling optimistic

May 31, 2019

More than half of small businesses are feeling confident regarding growth this year and expect to enjoy a more robust revenue increase compared to last year.

Coinstar lets consumers purchase bitcoin with cash in 2,200-plus locations

May 31, 2019

Consumers can buy bitcoin with cash at more than 2,200 Coinstar locations in 21 states and the District of Columbia, according to a press release.