How to best deal with a giant-size crisis

by Chip Bell — Customer Loyalty Consultant/Author, Chip Bell Group

Chip R. Bell offers up insight on how to deal with crisis situations that demand an escalated level of recovery response. Retailers that believe they can "wing…

Extended retail hours may not be a winning strategy, claims IBM

December 22, 2017

Retailers extending store hours may not find it a winning proposition, according to IBM holiday season predictions, and they will likely have the weather to…

Wayfinding kiosks offer hotline to Santa

December 22, 2017

Wayfinding kiosks in New York City and London are offering a hotline to Santa Claus, according to Endgadget. The LinkNYC kiosks in New York City and the InLink…

Create an exceptional customer experience for the holiday season

Scott Voigt, co-founder/CEO, FullStory, explains why excellent customer experience can largely be distilled in two words: speed and convenience.

2017 in Review: Top 5 features highlight retailer experiences

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Retail Customer Experience readers love getting insight from those in the trenches, and this year's top five articles illustrate that hunger.

Kiosk lets shopper design, order puffy jackets

December 21, 2017

A new 6-foot tall self-serve kiosk allows consumers to design and purchase a puffy jacket, selecting from a choice of sizes, colors and materials, according to…

Emotions play big role in customer engagement, report reveals

December 20, 2017

A strong emotional engagement with the consumer could help retailers boost annual revenues by 5 percent, according to a Capgemini report.

Digital signage market to grow up 8.21 percent from 2017 to 2022

December 20, 2017

The global digital signage market is expected to grow at a compound annual growth rate of 8.21 percent from 2017 to 2022, according to a report by ReportBuyer.

Why omnichannel is a must and how to make it successful

Roger Niederer, head of merchant services, SIX Payment Services, explains why providing a seamless payment experience, that can follow the customer along their…

Entries needed for annual Mobile Retail App Comparison Guide

December 19, 2017

Mobile Payments Today is preparing its second annual Mobile Retail App Comparison Guide. This guide will be the definitive resource for retailers' mobile apps…

Erewhon Market shares retail store design tips, advice

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The all-natural grocer is working with partner Retail Design Collaborative in designing its fourth location. The partners offer up what’s critical in retail…

Retail therapy is real and costing consumers more than $1,500 a year

December 19, 2017

A Swap.com survey revealed retail therapy is costing consumers an average of $1,652 each year and making up more than a fifth of all purchases.

Infocrest Technology debuts self-serve kiosk for retail

December 19, 2017

Infocrest Technology has introduced self-service ordering kiosks for retail applications, according to a press release.

Kagan: Every retailer success depends on golden rule

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Jeff Kagan talks the golden rule in retail success: personal service. Yet, most companies don't train workers to treat the customers well.

Symphony Retail Solutions taps Ryan Powell as VP

December 18, 2017

Ryan Powell is the new vice president of merchandising and category management for Symphony Retail Solutions and will be response for a range of areas…

Self-serve order pickup robot expands for U.S. retailers, supports smart locker technology

December 18, 2017

Bell and Howell announced the 100th U.S. installation of the PackRobot, a 16-foot-tall, automated package pickup system manufactured by Cleveron, a European…

Not-so-happy holidays: New problem projected to steal cheer from retailers

Chemi Katz, co-founder and CEO, Namogoo, explains why retailers need to be aware of journey hijacking and how to work to regain control of the customer journey.

Best Buy embraces innovative tech to deliver a richer customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The electronics retailer is prepping enhanced text communication by tapping the emerging communication protocol, Rich Communications Services, to provide…

Retailer makes splash in Vegas with LED displays

December 15, 2017

M&K Enterprises, the parent company of Vegas EXP, is teaming up with NanoLumens to deploy a 17- by 6-foot LED display at its Vegas EXP retail store on the…

Scala adds media player to digital signage portfolio

December 15, 2017

Scala Inc., a subsidiary of Stratacache, has launched its Scala Media Player for digital signage. The player is an end-to-end solution built to help create…