Chatbot scores an 'A' in customer experience for online education retailer

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The Nanorep chat technology is proving a win-win for Chegg, a student-first learning platform, when it comes to delivering on customer expectations and saving…

Future of UK retail not so bright as 2018 gets closer

December 8, 2017

The U.K., along with Egypt and Venezuela, is expected to see negative retail market growth come the new year, according to a press release.

Lightspeed hires on a new CTO

December 8, 2017

Cloud-based point of sale system company Lightspeed has a new chief technology officer at the helm.

Convenience prime factor in online shopping

December 8, 2017

The aspect of convenience is the main reason U.S. shoppers are heading online, with 58 percent of consumers choosing to shop on the web, according to an Arvato…

Garmin Pay now live on Garmin vívoactive 3 smartwatch

December 7, 2017

Garmin International and Fit Pay, a wholly owned subsidiary of NXT-ID, have announced that the Garmin Pay contactless payment feature is now live on Garmin's…

Personalization pays off big time, claims new study

December 7, 2017

Retailers who personalize are likely seeing big benefits such as increased profits, according to Monetate's second annual Personalization Development…

AT&T retail chief talks customer experience and why there is no retail apocalypse

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Michael Colaneri, AT&T's VP of global business enterprise solutions, retail, discusses a new IHL Group research report, supported by AT&T and several other top…

Pittsburgh neighborhood to purchase parking kiosks

December 6, 2017

The council for the bureau of Carnegie, a Pittsburgh, Pennsylvania, neighborhood, approved up to $40,000 to buy parking kiosks for East Main Street, from Elk…

Small businesses' secret weapons for driving holiday sales

Jonathan Kateman, general manager of Constant Contact, an Endurance International Group brand, explains why combining strong audience insights with good design…

Report: Amazon's armor could be cracked

December 6, 2017

There may be an opportunity for retail brands to grab share from Amazon. But it would likely be due to a move by Amazon.

Former Macy's VP takes on creative role at GSP

December 6, 2017

Margaret Sotrop, a former vice president of home and storewide creative at Macy's, is now the executive creative director for GSP, a retail services…

Target adds mobile pay Wallet feature to REDcard

by Will Hernandez — Editor, NetWorld Media Group

The retailer officially becomes the latest to add an in-store, mobile-payment feature to its app in a move that also combines its digital coupon program into a…

4 ways retailers can boost the product discovery experience

Pavan Sondur, CEO and co-founder of Unbxd, offers up insight on four ways retailers can help boost the product discovery experience which enhances the customer…

Christmas songs not music to the ears of retail associates

December 5, 2017

The sound of Christmas piped into stores during the holiday season isn't proving to be a jolly experience for store associates.

Lego Store tops in in-store experience, reveals reputation report

December 5, 2017

The Lego Store is ranked one for in-store experience, according to the latest 2017 Retail Reputation Report, which assesses retailers doing well and doing…

Consumers remain confident, survey reveals

December 4, 2017

U.S. consumer sentiment hasn't changed much in a year and actually gained a bit, hitting 98.5 in November, according to a CNBC report.

Cold weather proves rewarding for Macy’s

December 4, 2017

The arrival of winter, and need for winter coats, is making for healthy financials for Macy's.

Black Friday: Mobile payments sputter at the physical POS

by Will Hernandez — Editor, NetWorld Media Group

Erratic support from U.S. retailers for in-store, proximity-based mobile payments likely contributed to low use among consumers as the holiday shopping season…

Less credit card fraud reported on Black Friday, Cyber Monday

December 1, 2017

Not only were sales robust across the retail spectrum this past Black Friday-Cyber Monday timeframe, but the incidents of online retail credit card fraud took…

Black Friday/Cyber Monday shopping reveals consumer habits, activity

December 1, 2017

Consumers shopping from Thanksgiving through Cyber Monday tended to shop early online and shopped a lot more than last year.