Kroger beats earnings prediction with robust financials

December 1, 2017

Those holding Kroger shares are happy as shares jumped 13 percent last Thursday after quarterly earnings revealed the supermarket brand beat street…

S&S Firepits ignites a quality customer experience with app-based delivery

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

S&S Firepits sells custom-made steel fire pits and delivery costs were nearly triple a firepit's sales tag. But then the Georgia-based retailer found a…

Why meeting consumer needs is crucial for U.K. online retailers

Chris Robinson, CEO at Yonder Digital Group, explains why U.K.-based online retailers will lose if they don't realize when consumers are shopping and when they…

Amazon Alexa skills to feature payments

December 1, 2017

Software developers will soon have the opportunity to add Amazon Pay to the voice apps that are available from the Alexa Skills Store, according to an…

Sears CEO sees improvement as sales take nose dive

November 30, 2017

Sears CEO Eddie Lampert has the holiday spirit when it comes to how his retail brand is doing as the busiest season of the year takes off.

4 ways to keep customer trust over the holidays

David Duncan, VP of security marketing at CA Technologies, explains why retailers that want to gain — and keep — customer trust need to avoid common pitfalls.

Mobile proved dominant in Black Friday shopping, reveals report

November 29, 2017

Thanksgiving/Black Friday – Cyber Weekend holiday shopping produced increased retail revenue on the weekend days, delivering 32 percent growth compared to 2…

As holiday season arrives - want a second date with your customers?

Yair Holtzer, co-founder, SVP and head of U.S. office at Como, explains why retailers must think of the holiday shopping season not only as a few particularly…

Black Friday drew big numbers in shoppers, store visits

November 28, 2017

Nearly two thirds (74 percent) of Black Friday/Thanksgiving shoppers spent at least the same as they did last year, averaging $377.50, according to data from…

Walmart, Kohl's, Amazon, Dollar Tree cited as big Black Friday winners

November 28, 2017

When it comes to in-store traffic and digital consumer spend, the big retail winners this Black Friday into Cyber Monday weekend were big names: Kohl's…

Big discounts hit way before Black Friday, Cyber Monday

November 28, 2017

Retailers didn't wait until the busiest shopping weekend of the year to discount items as a new EDITED report reveals 48 percent of the U.S. online apparel…

Consumers love free shipping, reveals Deloitte survey

November 27, 2017

The top priority for consumers is getting free shipping, with nine of 10 consumers (88 percent) citing free shipping as being more valuable than fast shipping.

For retailers and brands "the moment of truth" has already passed

Seeta Hariharan, GM and group head, TCS Digital Software & Solutions Group, explains why 'the moment of truth' in retail has passed and been replaced by the…

Consumer shopping glitches on the rise, reveals study

November 24, 2017

The 2017 Customer Rage Study reveals more than 62 million families had at least one shopping glitch in the past 12 months, leading to frustration and anger in…

Axiomtek launches interactive touch panel

November 24, 2017

Axiomtek has introduced its latest 15-inch industrial touch panel PC with rich expansions, the P1157E-500, according to a press release. This touch panel…

Purdue University slam dunks with LED displays from Daktronics

November 22, 2017

Purdue University is upgrading Mackey Arena in West Lafayette, Indiana, adding 13 LED displays from Daktronics. The company will deploy a center-hung display…

2018 will bring Lord & Taylor to Walmart.com shoppers

November 22, 2017

Walmart.com and Lord & Taylor are teaming up to launch a flagship store on Walmart's e-commerce site come Spring 2018.

Kagan: Old checkout lanes will choke retail stores

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Jeff Kagan has a big list of big questions for today's retailer -- from realizing the need to change to creating both a defensive and offensive strategy.

Consumers will be busy this holiday weekend

November 21, 2017

More than 164 million consumers (69 percent of Americans) plan to shop or will consider shopping between Thanksgiving and Cyber Monday.

Customer support teams find job more challenging than ever

November 21, 2017

More than half, 56 percent, of customer contact center employees are dealing with complex customer issues and 60 percent say the company they work for has left…