Report: Most retailers not optimizing social media engagement opportunity

August 23, 2016

Social media is becoming increasingly popular among retailers, but 81 percent of those using the platforms to engage customers acknowledge they need help in…

Back-to-school sales are up but spend not as high as last year

August 23, 2016

Good news for retailers as back-to-school sales grab traction: Sales are rebounding this year following sluggish growth in the past three years.

Hunter Douglas taps mobile platform to engage customers

August 23, 2016

Custom window fashion maker Hunter Douglas is using a new mobile-optimized platform for sales and consumer engagement via mobile devices and social networks.

Pizza Hut digital leader Baron Concors talks mobile strategy, best practices

Baron Concors, Pizza Hut global chief digital officer, said the “focus on mobile is a focus on customer,” and that retailers must turn their mindset to…

The simple solution for retailers: Be channel agnostic

by Chris Petersen — Owner, IMS

Consumer journeys are neither the same, nor consistent. The term omnichannel is becoming ubiquitous. However, it may be one of the most misunderstood terms in…

Wal-Mart SVP: Mobile pay exceeding expectations, meeting consumers' needs

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

There are more than a few big reasons Wal-Mart is advancing its mobile retail customer experience and the big one is consumers want a smooth, fast, easy…

Target lends helping hand to Louisiana flood victims

August 19, 2016

Target will donate up to $400,000 to assist Baton Rouge, LA, and surrounding communities affected by heavy rainfall and severe flooding. The donation includes…

Megastore on the bubble: What shrinking Target And Wal-Mart stores mean

by Bryan Pearson — President, LoyaltyOne

Smaller locations may have been the solution for shoehorning large-format retailers into densely populated cities. But the proliferation of digital shopping is…

5 tidbits from the CONNECT Mobile Innovation Summit

by Will Hernandez — Editor, NetWorld Media Group

No matter which way you turn these days, mobile (or mobility) is at the center of most conversations for banks, retailers, restaurants and any other…

Stellar Loyalty, Splick.it/Onosys unveil collaboration

August 18, 2016

Stellar Loyalty and Splick-it/Onosys have announced a partnership to provide a pre-integrated solution for a next generation restaurant experience. 

Paytronix announces winner of loyaltees award

August 18, 2016

Paytronix Systems announced the first winner of its 2016 Paytronix Loyaltees Awards — Pizza Ranch. The award is an annual program designed to spotlight…

Kiosk market to grow more than 4 percent by 2021

August 18, 2016

The global self-service kiosk market is expected to grow at a compound annual growth rate of 4.67 percent by 2021, according to a new report by Research and…

Retailers aren't texting enough and that's a bad thing

August 12, 2016

Retailers aren't texting as much as they should and it could be hurting the bottom line.

Google beats Dropbox as small retailers' top favorite technology

August 12, 2016

When it comes to technology tools small and medium retailers love Google. In fact the love grew so much this year it knocked Dropbox out of the top ranking of…

Target taps supply chain veteran as SVP

August 12, 2016

Target has tapped retail and technology supply chain veteran Preston Mosier, as senior VP, fulfillment operations, beginning Aug. 14.

Petsmart deploys unique musical experience for pets, owners

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Family pets spending time at a Petsmart PetsHotel, as well as their owners, are getting a much more lyrical experience as the retailer is piping in playlists…

Consumers not a very patient lot, reveals study

August 11, 2016

Companies succeeding at digital customer response will be successful as that's what consumers expect, according to a Northridge Group report. 

Frank Mayer and Associates debut streamlined display

August 10, 2016

Frank Mayer and Associates Inc. is partnering with Braven Bluetooth to create a display that complements Braven’s new line of outdoor speakers.

Tips for meeting Generation Z customer expectations

by Molly Wike — Intern, Networld Media Group

Questions about the trickiest group of consumers answered: Unlock the secret to effectively reaching Generation Z.

If you are not at the table, you’re on the menu

by Chris Petersen — Owner, IMS

Omnichannel is not an option … it's a question of survival.