5 steps toward campaign hyper-personalization

In today's data-driven economy, standard campaign personalization alone isn't enough. Customers expect marketers to use their data competently; the ability to…

IAI debuts Scraawl 2.0 with expanded features

September 21, 2016

The latest Scraawl social network analytics tool used for brand monitoring and reputation management now boasts a few new features.

Fast food, supermarkets tops in earning emotional ratings

September 21, 2016

When it comes to delivering positive emotional experience, the top achievers are Residence Inn, Publix and Chick-fil-A, according to a new study assessing…

Tiffany & Co. beating Amazon in consumer passion

September 21, 2016

Amazon may hold the highest awareness among consumers, but Tiffany & Co. is the most passionately and positively discussed brand. That is just one finding…

Study: Consumers love rewards, incentives

September 21, 2016

A research effort on consumer wants and needs reveals consumers love a personalized incentive, which also increases brand loyalty. Consumers also love virtual…

5 ways omnichannel is destroying the auto "retail store"

by Chris Petersen — Owner, IMS

Consumer behavior is disrupting every facet and category of retail.

More Kmart locations on the chopping block

September 20, 2016

Sears Holdings aims to close 60 stores in 13 states, including many Kmart locations, this December.

NY’s Bergdorf Goodman goes for a fashion fantasy experience

September 20, 2016

Just in time for the recent New York Fashion Week, high-end fashion retailer Bergdorf Goodman debuted a new customer experience complete with chandeliers and…

Amazon Prime now includes a Chicago beauty brand

September 19, 2016

Amazon Prime now offers one- and two-hour delivery of products from a Chicago beauty retailer.

Consumers expect to get holiday shopping done before turkey day

September 19, 2016

Early discounts are one reason one third of consumers expect to finish holiday shopping before November, and many of those shoppers will hit Amazon for…

Consumer wealth on a healthy track

September 19, 2016

Good news for retailers — online and brick-and-mortar — as the net worth of U.S. households is setting a new record.

Amazon Prime now includes a Chicago beauty brand

September 16, 2016

Amazon Prime now offers one- and two-hour delivery of products from a Chicago beauty retailer.

How artificial intelligence is transforming retail personalization

Retail personalization is certainly not a new concept, but there are many new advances in personalization helping retailers create deeper relationships with…

Google pushes out 2-day delivery to 40M new customers

September 15, 2016

Midwest consumers can now tap Google's two-day delivery service, as Google expands the service to 40 million Midwest customers.

Sophisticated apps proving a win for retailers

September 15, 2016

Putting some effort into the mobile app can pay off, as a new study reveals transaction boosts of more than 50 percent.

Retail sales falling in Brazil

September 15, 2016

Rising unemployment is being cited as the prime reason retail sales are taking a dive in Brazil.

5 major retail fails from P&G, Macy's, Wal-Mart (and what they teach us)

by Bryan Pearson — President, LoyaltyOne

Some of the most attractive investments in retail have proven disastrous. Fortunately, retailers have learned to rebuild from past mistakes.

Chase signs Best Buy to accept Chase Pay

September 15, 2016

Chase has signed a multiyear agreement for Best Buy to accept Chase Pay in its stores, on BestBuy.com and in the Best Buy app.

BrandsMart USA taps a new mobile delivery tracking tool

September 13, 2016

BrandsMart USA is tapping nuVizz's nuDeliverIT mobile delivery tracking technology to boost customer experience. The solution provides the retailer with…

Guide offers retail email marketing tips, insight

September 13, 2016

Reputation is critical, and quality beats quantity when it comes to successful email marketing.