News & Media
Why and how to supercharge e-commerce sites with hybrid search
by Jason Hellman — Senior Solutions Architect, Innovent Solutions
Here's why retailers should adopt a hybrid search strategy instead of going all-in on AI search, along with tips on how to make hybrid search work in practice.
read now
Walmart kicks holiday season off early
September 23, 2024
Walmart is starting its holiday sales season early this year, holding its first holiday deals event weeks earlier than in previous years.
read now
Modest retail sales growth forecast for holiday season
September 23, 2024
There will be a modest U.S. retail sales bump, of 1.2% to 3.5%, due to political and economic uncertainty.
read now
Amazon taps generative AI for delivery efficiency
September 20, 2024
Amazon is leveraging generative AI to boost efficiency in deliveries, according to a CNBC report.
read now
Consumers kicking off Halloween shopping earlier than ever
September 20, 2024
Early Halloween shopping is getting earlier as 47% of consumers are shopping before October, according to an annual survey from the National Retail Federation.
read now
Steve Madden taps Fast Simon for AI shopping optimization
September 19, 2024
Steve Madden, a fashion-forward footwear retailer, is partnering with Fast Simon, which provides AI-powered optimization, on an initiative to bring advanced AI…
read now
Beyond efficiency: Why empathy wins in the age of AI customer service
by Alex Irvin — Co-Founder / CMO, eCosmetics
By prioritizing human expertise and leveraging technology strategically, retailers can create a customer service experience that is both efficient and…
read now
Bass Pro Shops tap Kevin Kreczko as customer experience VP
September 19, 2024
Kevin Kreczko has been named VP of customer experience for Bass Pro Shops.
read now
Target hiring 100K workers for holiday sales season
September 18, 2024
Target is planning to hire approximately 100,000 seasonal workers for roles in its stores and supply chain facilities.
read now
ICX Summit: The power of customer engagement
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Neely Woodson Powell, founder and CEO of the Charleston Shoe Company, shared insight on the value customer engagement in her keynote at the ICX Summit held in…
read now
Amazon Prime Big Deal Days happening Oct. 8-9
September 18, 2024
Amazon will hold its next sales bonanza, called Big Deal Days 2024, October 8-9 and it's just for Prime members.
read now
Online shopping will drive holiday sales growth
September 17, 2024
The holiday retail sales season will see an increase between 2.3% and 3.3% but online holiday sales will be more robust, growing between 7% and 9%, compared to…
read now
Bringing brand loyalty back: Adapting to a new age of customer expectations
by Todd Pollak — Chief Revenue Officer, Marqeta
With competition for consumers’ attention at an all-time high, brands that embrace the latest technology to forge deeper, personalized experiences with…
read now
Costco, Ikea execs cited as retail leaders shaping the future
September 17, 2024
The National Retail Federation Foundation is honoring five retail leaders as those shaping the future of retail in 2025.
read now
Whole Foods Market debuts smaller format store in NYC
September 16, 2024
Whole Foods Market is opening its first smaller format store, called Whole Foods Market Daily Shop, this week in New York City's Lenox Hill neighborhood.
read now
Product discovery not hitting high notes with consumers
September 16, 2024
Four in 10 online shoppers are giving product discovery experiences a 'C' grade or less and are wanting more tailored search results.
read now
Unlocking retail success: How causal AI boosts sales, drives repeat visits
by Mridula Rahmsdorf — CRO, IKASI
While causal AI requires high-quality data, computing power, and skilled human interpretation, its benefits outweigh these challenges.
read now
Associated Food Stores taps Birdzi to drive personalized engagement, attain advanced customer insight
September 13, 2024
Associated Food Stores, a grocery wholesaler and cooperative, is deploying Birdzi's customer intelligence and engagement platform to provide personalized…
read now
Havis, Verifone team on self-checkout kiosk for convenience stores
September 13, 2024
Havis, Inc., a provider of technology mounting solutions, has unveiled the C18 Self-Checkout Kiosk in collaboration with Verifone, a payment solutions provider.
read now
Walmart deploys invisible barcodes to stem shoplifting
September 12, 2024
Walmart has implemented technology to combat shoplifting at its self-checkout stations. The retailer has introduced invisible barcodes on Great Value branded…
read now