Manhattan Toys 'R' Us closes doors as new year arrives

December 31, 2015

One of New York City’s Times Square retail icons closed its doors this week, with children and adults alike not feeling very jolly about the prospect of never…

5 New Year resolutions to drive smarter retail customer experiences

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

This past year has clearly been a year of advancement and enlightenment by retailers, and 2016 is likely not going to be much different. Here's a few…

Why 2016 may be the year of the mobile website shopper

Next year may be the year of the mobile website consumer, and retailers need to be ready.

Consumers show love for Apple devices during holiday season

December 30, 2015

Phablets made a big comeback in the gift giving season which proved lucrative for Apple as the year comes to an end.

Retailers, online and off, enjoy robust holiday shopping experiences

December 29, 2015

The retail holiday sweet spot was furniture purchases as consumers were in a jolly mood to shop, with overall spending jumping 7.9 percent over last year and…

Holiday season proves record-breaking for Amazon

December 29, 2015

It was a happy, happy holiday season for the world's biggest etailer.

The changing franchise landscape, and why Incorporation matters more than ever

It is more important than ever for franchisees and franchisors to work together and remain a united front. There are many ways to achieve this, of course, but…

Etailer offers unique customer experience in inventory redux strategy

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

December 29, 2015

Everlane, a clothing etailer, hopes to reduce inventory by allowing shoppers to choose one of three price points on certain clothing in a special five-day…

Click and collect: A hat trick retailers can't pull off?

by Chris Petersen — Owner, IMS

'Sort of works' is not acceptable for today's omnichannel consumers.

Dear Santa: All I want for Christmas is equal product pricing across genders

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

From razors and clothing to toys and adult diapers, women are likely always paying more for a product than men.

U.K. to Nestle: Stop marketing Nesquik as healthful breakfast option

December 24, 2015

Advertising regulator tells Nestle to stop marketing Nesquick as a healthful breakfast option in the U.K.

Holiday time getting more digital and what it means for retailers

December 24, 2015

If you whip out your smartphone during the holiday meals at least half the table will likely be annoyed unless you're doing photo snapping.

Zappos’ Santa Claus feat leaves big shoes to fill

by Bryan Pearson — President, LoyaltyOne

A recent act of kindness by Zappos has some wondering if it could spin its reputation for feel-good experiences into a marketing tool.

Mitigating cybersecurity threats to ensure customer experience is a safe one

Although the nationwide rollout of EMV technology is beginning to eliminate some security concerns, experts expect to see an increase in online fraud as…

Study: Gift card popularity remains high, consumers eager for mobile storage

December 23, 2015

Gift cards are a popular retail consumer focus this holiday season but they’re also a last-minute gift purchase before the big day.

Amazon mulling air freight service operation, claims reports

December 22, 2015

Amazon isn’t just looking to drones to provide faster and more efficient shipping and delivery operations.

Federal regulators reject latest Staples-Office Depot merger proposal

December 22, 2015

Staples isn’t likely to get the gift it was hoping for this holiday season: federal approval of its move to merge with competitor Office Depot.

Amazon grabs early online holiday sales share

December 22, 2015

Amazon takes top rank in early holiday consumer spending.

Year in Review: 5 insights on why data will remain critical in 2016

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Data, specifically given the looming Internet of Things technology ahead, will prove even more critical for retailers in 2016.

Mystery Santas deliver random retail acts of kindness

December 21, 2015

It’s a story that would warm even the Grinch’s cold heart.