News & Media
It’Sugar opens candy store in New York
January 16, 2025
It'Sugar, a specialty candy retailer, has opened a store at the Galleria in Crystal Run in Middletown, New York.
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Consumers have big love for brand text interaction
January 15, 2025
Most consumers, four out of five, want to get texts from brands they love at least once a week.
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Batteries Plus COO talks consumer trends, customer experience strategy
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
In this episode of the CX Innovators podcast, Batteries Plus COO Jon Sica talks with RetailCustomerExperience.com Editor Judy Mottl about the brand's expansion…
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More retailers tapping tech to improve store associate productivity
January 15, 2025
The labor challenges facing retail are driving more retailers to invest in technology, with 81% prioritizing tech investment to improve store associate…
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Walmart innovating big on delivery, AI shopping assistant, shelf tech
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Walmart is advancing technology on several fronts, from drone delivery to InHome Delivery expansion, development of a GenAI customer assistance tool and…
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Most consumers not a fan of dynamic pricing
January 14, 2025
Well more than half, 68%, of consumers feel taken advantage of when a brand employs dynamic pricing and 42% are willing to spend more on a product if…
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Creating connections in main street stores
by Olivia Robinson — Head of Strategic Growth, VoCoVo
Irrespective of the benefits that come with shopping online, main streets remain vital to human interaction in our communities. So how can brick-and-mortar…
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2024 holiday shopping was a big mobile experience
January 14, 2025
The 2024 holiday shopping season was the most mobile of all time, with smartphones driving 54.5% of online purchases.
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NRF: Retail 2024 ended on high note, growth ahead
January 13, 2025
The year 2024 ended on a high note and the retail segment should continue to show strength in 2025, according to the National Retail Federation.
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Ulta Beauty welcomes new CEO, raises fiscal outlook
January 13, 2025
Ulta Beauty has a new CEO, Kecia Steelman, who has taken the reins from Dave Kimbell who retired.
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The North Face teams with Mood Media on immersive basecamp experience
January 13, 2025
The North Face has partnered with Mood Media to create an immersive basecamp experience in London that combines AI-generated content with projection technology.
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Big Lots closes sale deal for several hundred stores
January 10, 2025
Big Lots Inc. has closed its sales agreement with Gordon Brothers Retail Partners that will allow Variety Wholesales Inc. to acquire between 200 and 400 Big…
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Global holiday sales hit record $1.2 trillion
January 10, 2025
Global holiday retail sales hit a record $1.2 trillion and $282 billion in the U.S.
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Kate Spade arrives in capital city in India
January 9, 2025
Kate Spade New York has launched a store at the Phoenix Mall of Asia in Bengaluru, the capital of India's southern Karnataka state.
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Optimize customer experience with service level objectives for reliable e-commerce
by Dan Ruby — VP of Marketing, Nobl9
By implementing SLOs, e-commerce retailers can become more customer-focused and proactive in reliability management efforts.
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NBA Detroit Pistons tap AI for immersive virtual fan experience
January 9, 2025
The Detroit Pistons, an NBA team, is offering fans a unique experience way off the basketball court.
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Grocery chain taps Upside to boost loyalty with shoppers
January 8, 2025
Roberts Company Inc., a grocery chain operating Corner Market and Grocery Depot stores in the Jackson/Hattiesburg area of Mississippi, is partnering with…
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Benuta taps Constructor platform to drive personalization strategy
January 8, 2025
Europe's largest online rug store, Benuta, has deployed Constructor's e-commerce search and product discovery platform to personalize and enhance the online…
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Why voice interaction is the future of self-service
by Daniel Brown — Editor, Networld Media Group
Voice technology and its transformative potential took center stage at the Self-Service Innovation Summit 2024, hosted by Networld Media Group in Miami…
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Retail, tech leaders share 2025 retail CX predictions
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Visual search, compliance issues, tech advancements lead list of 2025 predictions.
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