News & Media
Most retailers not prepared for a TikTok shut down
August 29, 2024
Over half, 68%, of retailers believe a sale or ban of TikTok would impact business and conversion rate, just 28% have some sort of contingency plan in place.
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An experience-focused approach to subscriptions
by Wendy Karlyn — Chief Client Officer and Global CPG/Retail lead, Rightpoint
A subscription model isn’t a golden ticket to success as it requires careful strategy and consistent execution. However, when retailers find the right fit and…
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Prepare your technology now for a successful holiday season
by Mike Tippets — VP, Hughes
Mike Tippets, VP, corporate marketing, PR and communication at Hughes Network Systems, shares key early steps that will ensure your network and retail…
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Transforming retail with AI-first support, analytics for exceptional customer experiences
by Raghu Ravinutala — CEO and Co-Founder, Yellow.ai
In today’s retail environment, the holistic customer experience ultimately determines brand loyalty. AI-powered customer service solutions are essential for…
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Cost of living will impact holiday spend for over half of consumers
August 27, 2024
Over half, 64%, of U.S. consumers report the cost of living and inflation will likely impact spending during the upcoming holiday season and 11% will delay the…
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ICX Summit: Using social to fuel CX awesomeness
by Sandra Carpenter — Editor, Networld Media Group
By effectively integrating social media into omnichannel strategies, retailers can create engaging experiences that drive customer loyalty and sales.
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Most retail workers happy in roles despite short staffing issues
August 27, 2024
A majority, 87%, of retail employees enjoy their job and working in their current role and 46% report their employer is dealing with a labor shortage and 41…
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How grocers are taking an AI approach to boosting customer satisfaction
by Jean-Matthieu Schertzer — Chief AI Officer, Eagle AI
AI will have its most significant impact in the areas of retail personalization and loyalty.
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Amazon offers another grocery delivery plan for Prime members
August 26, 2024
Amazon has launched a new grocery delivery option for its Prime members.
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Walmart partners with Burger King on customer deal
August 26, 2024
Walmart has teamed up with Burger King on an dining benefit for Walmart+ members.
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Circle K parent acquires GetGo Café +Markets
August 23, 2024
Alimentation Couche-Tard, the parent company of Circle K, has acquired 270 GetGo Café +Market stores from supermarket retailer Giant Eagle.
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US consumers pulling back on purchases, most ‘fed up’ with increasing prices
August 23, 2024
A hefty number, 87%, of Americans are "fed up" with increasing costs and 27% aren't willing to pay more than current prices.
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Loblaw piloting ‘no name’ store in Ontario market
August 22, 2024
Loblaw Companies is piloting a new concept — a value-based no name store in three Ontario markets aimed at helping customers save up to 20% on grocery and…
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New Zealand retailer teams with Impact Analytics to boost forecasting, inventory management
August 22, 2024
The Briscoe Group, a retail conglomerate in New Zealand, is partnering with Impact Analytics, which offers AI-powered planning, merchandising and pricing…
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Building trust: Delivering personalization while safeguarding privacy
by Catherine Iger — Vice President, CX, Experient Group
Instead of seeing personalization and privacy as opposing forces retailers should view the two as allies that evolve together to form one unified commitment to…
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Mattress Firm teams with DoorDash for on-demand, 2-hour delivery
August 21, 2024
Mattress Firm is partnering with DoorDash to offer customers on-demand, two-hour delivery of mattresses and accessories from its 2,300-plus U.S. locations.
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Amazon drones not making friends in Texas suburb
August 21, 2024
Amazon is testing delivery drones in College Station, Texas and the aerial delivery isn't making lots of friends.
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ICX Summit: How sustainability impacts customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Shawn Nelson, founder and CEO of Lovesac, is a keynote speaker at the ICX Summit taking place Sept. 9-11 in Charlotte, North Carolina. His topic will focus on…
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The new differentiator for retail: Connectivity
by Juned Noonari — Director Solution Architecture, Practice Lead Enterprise Networking, Black Box
Deploying an advanced network and leveraging automation and AI empowers retail enterprises to seamlessly support these pivotal customer-facing services.
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Forever New taps OneView Commerce for digital-to-store engagement
August 20, 2024
Forever New, an Australian fashion retail brand, is deploying OneView Unified Commerce platform for real-time inventory, a suite of omnichannel order…
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