Costco increasing membership fees come September

July 11, 2024

Costco will increase its membership fees as of September 1, impacting 52 million members.

How smart retailers are creating frictionless shopping experiences

by Sajid Mohamedy — EVP, Growth & Delivery, Nisum

When brands are initially transparent with customers, they build trust-based relationships. Loyalty programs are an ideal bridge to communicate data principles…

Footwear retailer WSS taps Aptos for mobile store experience

July 10, 2024

WSS, a footwear, apparel and accessories retailer owned by Foot Locker, is deploying the Aptos One POS across 100-plus U.S. stores.

Shoppers gearing up for holiday season

July 10, 2024

It may only be early July but consumers are getting ready to start shopping for the holiday sales season with 23% kicking it off by August or earlier.

Why major retailers are implementing omnichannel payments

For major retailers omnichannel payments has the potential to be a total game-changer and completely reimagine the retail buying experience.

Sam's Club product chief: Members are at the heart of every decision

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Sam’s Club interim Chief Product Officer Todd Garner shares how the wholesaler is transforming the customer journey and why members are front and center with…

Happy store associates key to unlocking outstanding customer experience

by Robby Dewling — Director, Product Management, Manhattan Associates

A fundamental (and often overlooked) element of delivering top customer experience lies squarely with store associates. The more engaged store associates are…

Target kicks off Target Week sales event

July 9, 2024

Target has kicked off another Target Circle Week sales event, running through July 13, boasting savings of up to 50% off thousands of items.

Foot Locker debuts enhanced FLX Rewards program

July 9, 2024

Foot Locker has enhanced its FLX Rewards program and will be upgrading its mobile app as part of the brand's quest to drive profitable growth.

The role of robotics POS in enhancing customer engagement, connecting digital with the physical

by Ionut Vlad — Founder and CEO, Tokinomo

By focusing on innovation and personalizing the shopping experience, retailers are poised to not only align with but surpass consumer expectations, thereby…

PayMore Stores inks big UK, Ireland development deal

July 8, 2024

PayMore Stores, a cash-for-electronics retailer, has secured 60 new units across the U.K. and Ireland.

Wayfair, Best Buy talk retail in Alorica webinar event

July 8, 2024

An exclusive live webinar event happening July 16 will feature Wayfair GM and Head of Global Customer Experience Shantanu Das and Best Buy's VP of Product…

Bob’s Stores shuttering all locations

July 3, 2024

Bob's Stores is closing down all locations and has shut down its website, according to a press release.

Ikea debuts self-service kiosks to streamline shopping experience

July 3, 2024

Ikea is transforming the way customers shop with the introduction of Upptäcka self-service kiosks across all stores. The kiosks empower shoppers to explore…

JCPenney CIO talks $1B customer experience strategy, building strong tech foundation

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

JCPenney CIO Sharmeelee Bala shares insight on how the retailer's $1 billion reinvestment is all about enhancing the retail customer experience and how it's…

Why SMS is a powerful marketing channel when personalized

by Nate Frick — Enterprise Strategy Director, Marigold

Personalization means making a bigger effort than simply including a customer’s first name in a text message. It’s about understanding and caring about the…

Consumers projected to spend big on back to school this year

July 1, 2024

Consumers plan to spend 21.8% more on back to school shopping this year, compared to 2023.

Carve Designs launches swim quiz to help customers find best suit

July 1, 2024

Carve Designs is using AI to help customers find the best swimwear choice.

One third of US consumers loving TikTok

June 28, 2024

When it comes to consumer adoption of TikTok 31% of U.S. adults are using the social media app, making it the fifth most-popular behind Facebook, YouTube…

L.L. Bean expanding US retail footprint in 2024

June 28, 2024

Retailer L.L. Bean is increasing its U.S. retail footprint this year with four store openings as part of an omnichannel growth strategy.