News & Media
Manhattan hotel boosts guest experience with cloud technology
July 31, 2024
Ian Schrager's Public Hotel, in Lower Manhattan, is aiming to boost the customer experience with Stayntouch, a cloud-based hotel property management system…
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Kiosks offer travel tips for Regina, Saskatchewan tourists
July 31, 2024
Tourists visiting Regina, Saskatchewan can now access travel tips and discover hidden gems more easily with the launch of two visitor kiosks, according to a…
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Getting the digital experience right
by Kristin Lynch — Sr. Director of Strategy & Analytics, Paytronix
Today, the digital-ordering channel is no longer just a way for a customer to place orders. It’s part of the ongoing conversation between brand and guest.
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Retail service skills needed to drive customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The top retail employee skills are communication, teamwork and critical thinking. But that's just the tip of the list when it comes to working in a retail…
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Walmart expands specialty pharmacy footprint
July 30, 2024
Walmart is expanding its specialty pharmacy footprint by opening 25 "Specialty Pharmacies of the Community," across five states.
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Campari VP talks Gen Z consumer, value of authenticity in retail customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Focusing on Gen Z is crucial as the generation is setting trends that influence broader consumer behavior, according to Andrea Sengara, VP of marketing at…
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Fresh Value stores introduce AI-powered ammunition vending machines
July 30, 2024
Two Fresh Value grocery stores in Alabama, one in Tuscaloosa and one in Pell City, are selling gun ammunition through AI-powered vending machines.
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How point of sale and display solutions can reduce retail theft in 2024
by Daryl Bedford — Managing Director, Harrison Group
Given the surge in theft, there is now a dramatic increase in requests for anti-theft and loss prevention solutions from retailers.
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Digital kiosks provide info, selfie camera for Detroit residents, tourists
July 29, 2024
Interactive kiosks scattered throughout Detroit are providing information for residents and tourists, according to a Detroit Free Press report.
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MIT designing AI-powered robot that bags groceries
July 29, 2024
MIT researchers are designing a robotic system to tackle bagging groceries.
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Questions marketers need to answer before choosing a GenAI partner
by Cindy Chen — Co-founder, FancyTech
Marketers should ask a series of questions about how they want to use AI before deciding on a partner. The answers will provide clarity needed to use AI…
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Why independent retail stores are gateway to powerful multicultural consumers
by Kristy Day — Vice President of Advertising Strategy and Sales, NRS Digital Media
Multicultural consumers have impressive spending power in the U.S. In today's diverse and rapidly evolving market, understanding and engaging these audiences…
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Aldi tests food vending machines
July 26, 2024
German grocery chains Aldi and Rewe are testing food vending machines offering fresh produce and staples around the clock, according to a Basic Tutorials…
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Michaels teams with DoorDash, Uber Eats to expand delivery options
July 26, 2024
Michaels, a creative arts and crafts retailer, is expanding same-day delivery via partnerships with DoorDash and Uber Eats.
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Shoppers expect free, fast shipments, convenient return process
July 25, 2024
Delayed orders impact 92% of shoppers' next purchase decision and consumers expect compensation when delays happen.
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Southwest updates seating policy to assigned seats
July 25, 2024
Southwest Airlines is changing its passenger seating policy to assigned seats after 50 years of providing an open seating approach in a quest to grab more…
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Retail media’s impact on logistics: A balancing act for retailers
by Nich Weinheimer — EVP, Strategy, Skai
Retail media represents lucrative, high-margin revenue for retailers. However, the channel's rapid growth brings opportunities and challenges, requiring better…
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Target leaders take on new roles
July 24, 2024
Several Target leaders have been named to new roles as part of its growth strategy.
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Coach debuts in metaverse
July 23, 2024
Coach is now in the metaverse as the luxury retail brand has launched its Spring 2024 collection on the social platform Zepeto as well as in the Roblox realm.
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Footwear retailer WSS taps Aptos for mobile POS
July 22, 2024
WSS, a footwear and apparel company owned by Foot Locker, is deploying the Aptos One POS, a mobile-first point of sale application.
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