News & Media
Shoezone offers free next day delivery
June 26, 2024
Shoezone, an omnichannel U.K.-based footwear retailer, is offering free next-day delivery with no minimum purchase for all online orders.
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Tailoring customer experiences in 2024: Going beyond basics
by Tara Kelly — CEO, Founder and President, SPLICE Software
When used to build relationships with customers, surveys and opt-in management show that your brand cares about each individual’s experience.
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Fleet Feet leader shares customer experience strategy insight
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In this latest episode of the CX Innovators podcast, produced by Networld Media Group, Alex Tallman, director of retail experience and education at Fleet Feet…
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Census retail sales reveal healthy consumer
June 26, 2024
The growth in retail sales in May reveals a "reasonably healthy consumer," according to National Retail Federation Chief Economist Jack Kleinhenz despite the…
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Consumers big fans of loyalty programs
June 25, 2024
More than half, 70%, of consumers prioritize brands with loyalty programs and 76% of Americans will spend more when participating in a loyalty program.
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Amazon Prime Day happening July 16-17
June 25, 2024
The 10th annual Amazon Prime Day will take place July 16-17, offering daily deal drops every five minutes and access to new brands including Allbirds, Kiehl's…
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Retail innovation: Small AI projects with big impact
by Jarrod Davis — Product Marketing Manager, Cognigy
While AI advancements have been extraordinary, the path to game-changing ROI doesn't have to be disruptive. By starting small with strategic and contained use…
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Target deploys GenAI tech to team members
June 25, 2024
Target has deployed a GenAI chatbot, called Store Companion, to its store team members. The GenAI tech is aimed at enhancing the shopping experience and making…
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Shopify integrates into eyefactive touchscreen CMS software
June 24, 2024
Shopify can now be used at the point of sale on all large interactive digital signage systems as it's been fully integrated into the eyefactive touchscreen CMS…
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Target partners with Shopify on curated product line at Target Plus
June 24, 2024
Target is teaming up with commerce platform Shopify to offer a curated product line on Target Plus, Target's third-party online marketplace.
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Balancing the human touch with AI — a Q and A with Marbue Brown
by Daniel Brown — Editor, Networld Media Group
Marbue Brown, author, consultant, and CX executive, shares strategies for balancing AI with the human touch in customer experience development, the topic of…
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Untuckit expands NewStore partnership
June 21, 2024
Untuckit, a men's apparel brand, is extending its partnership with NewStore.
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Lowe’s names Jennifer Wilson as marketing SVP
June 21, 2024
Jennifer Wilson has been named SVP and chief marketing officer for Lowe's Companies, Inc.
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Improving customer experience: 3 strategies to get ahead in 2024
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
No retailer needs hundreds of customer experience strategies. Here are three starting principles for building a strong CX foundation.
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8 Essential Must-Haves In A Linerless Label Printer
Discover essential features to consider when selecting a linerless label printer to enhance efficiency, sustainability, and profitability in your business…
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Male consumers top gift card buyers
June 20, 2024
The male consumer is the primary gift card buyer in the U.S. for the first time, according to a Blackhawk Network research report on consumer gift card and…
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Leveraging GenAI to improve the retail shopping experience
by Tristan Barnum — CMO, Wildfire Systems, Inc.
In an era where consumers have come to expect tailored interactions, Gen AI empowers retailers to leverage enormous datasets and apply algorithms to deliver…
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Chinese marketplaces grabbing U.S. consumer traction
June 20, 2024
One fifth, 20%, of American consumers shop on Temu, a Chinese marketplace, at least once a week and 63% shop on Chinese marketplaces at least once a week.
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ICX Summit early bird pricing ends June 21
June 19, 2024
Early bird pricing for the Interactive Customer Experience Summit ends June 21. The event will be held in Charlotte, North Carolina from Sept. 9 to 11 and will…
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Eddie Bauer eyewear collection boasts ChatGPT
June 19, 2024
Outdoor brand Eddie Bauer has debuted the Eddie Bauer Smart Eyewear collection which boasts voice access to ChatGPT, microphone and quadrasonic speakers and is…
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