News & Media
Walmart embracing the wonder of a mealtime super app
by Cherryh Cansler — Editor, FastCasual.com
Daniel Shlossman reveals the strategy behind Wonder, a digital-forward food hall concept created by former Walmart eCommerce CEO and Jet.com founder Marc Lore.
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British department store taps Aptos to drive personalization, customer interaction
March 4, 2024
Liberty, a British department store, is renewing its partnership with Aptos, a unified commerce solution provider, to deploy the latest iterations of Aptos…
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German flooring retailer boosts showroom experience with digital signage
March 4, 2024
MeinBodenbelag, a floor covering retailer in Germany, has deployed a digital signage network from nsign.tv.
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Mobile payment gaining ground this year
March 1, 2024
Over half of the U.S. population, 56%, is using mobile payment (Apple Pay or Samsung Pay) when shopping, according to Numerator's 2024 Vision Report.
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Retailers looking to harness Gen AI must beware of its double-edged sword
by Alexandra Popken — VP of Trust and Safety, WebPurify
By adopting the proper strategies and resources, retailers can look to enjoy the promises that gen AI has laid out for the future
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Valley View Casino & Hotel deploying Infor POS
March 1, 2024
The Valley View Casino & Hotel, a Southern California gaming destination, is deploying the Infor POS as well as the Infor's Hospitality Management System…
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Amazon, T.J. Maxx, Walmart lead in customer loyalty
February 29, 2024
Amazon, T.J. Maxx and Walmart are the top three retailers respectively when it comes to customer and brand loyalty.
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Top consumer behavior trends in 2024
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Consumer behavior is constantly evolving as shoppers are expecting a seamless, quick, efficient buying experience online, in the store and via the smartphone.
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Most retail leaders committed to innovation
February 29, 2024
Over half, 65%, of retailers in the U.S. and Canada are committed to innovation, yet just 3% view themselves leaders when compared to cross-industry leaders…
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Armani Group taps XY Retail for systems integration effort
February 28, 2024
The Armani Group is deploying XY Retail's unified commerce platform to integrate retail operations at Giorgio Armani, Emporio Armani, Armani Exchange and…
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Veteran Affairs CX leader talks customer service strategy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
John Boerstler, chief veterans experience officer at the Veterans Experience Office in the Department of Veterans Affairs, shares the strategy his office takes…
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Consumers still engaged, claims Census data
February 28, 2024
While retail sales chilled a bit in January, households continue to spend, according to U.S. Census Bureau, and that data reveals consumers are "still engaged."
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Gen Z a bit tired of Amazon
February 27, 2024
There is no disputing Amazon is the leader in U.S. online shopping but not every shopper generation is enthralled with the mega e-tailer.
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The Paper Store revolutionizes tech to enhance customer experience, streamline operations
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
When The Paper Store ripped and replaced an aging POS it not only boosted the customer experience it reaped a long list of wins.
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Ikea Amsterdam extends self checkout, adds in-store pick up
February 27, 2024
Ikea Amsterdam has introduced two vending machines to provide in-store pick-up with the ability to handle 480 orders daily, according to a press release.
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Facial recognition advances at airports despite privacy concerns
February 26, 2024
Facial recognition identification verification at airports continues to expand both domestically and globally, despite concerns about user privacy, according…
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Self checkout entrepreneur seeks partners for checkout-free concept
February 26, 2024
Charles Dumont, a self-checkout entrepreneur based in Cerbère, France, is seeking partners for a checkout-free technology, "I Shop Then Free To Go," according…
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When it comes to loyalty consumers all about experience, service, perks
February 23, 2024
While a great product is the top reason consumers love a brand, customer service, loyalty programs and experience still have the top impact on whether a…
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Costco, Buc-ee’s, H-E-B rank in top 5 of CX all-stars list
February 23, 2024
Buc-ee's, H-E-B and Costco are among the top five brands creating the best customer experience.
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How to optimize retail customer experience year round
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Forging a partnership with an expert outsourcing team can reap a wide range of benefits for retailers striving to provide excellent customer experiences. In…
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