RichRelevance expands global presence with acquisition of Avail

May 14, 2013

RichRelevance, the company behind personalized online product recommendations for clients including Walmart, Sears and Target, announced it has acquired Avail…

Retail reboot: The changing face of retail worldwide

The evolution and tide of consumer change is global ... and is escalating.

Update: Nordstrom ends test of shopper tracking

May 13, 2013

Following a report on CBS 11 in Dallas (and subsequent reporting through other websites) that Nordstrom was tracking shoppers' activity via smartphone data…

Cloud computing could offer bright future for retailers

May 13, 2013

With the growing popularity of mobile, social and e-commerce, traditional brick-and-mortar retailers are turning to the cloud to optimize the in-store…

RFID-based self-checkout system targets specialty shops

May 13, 2013

The Nestlé Nespresso boutique in Munich, Germany, is testing an RFID-based self-checkout kiosk by French manufacturer IER. The Expedited Self Payment kiosk is…

Google finds the silver lining to showrooming

New report finds consumers depend on their smartphones, but it's not all bad for merchants.

Mother's Day shopper study finds in-store trumps online

May 10, 2013

The market research firm Trendsource released results of its Mother's Day buying intentions study, revealing that shoppers prefer the in-store experience for…

Engagement, analytic tech listed among retail trends to watch

May 10, 2013

A recent post on guardian.co.uk lists five retail technology trends that "just might help you create a standout customer experience."

M&S marks payment milestone

by James Wester

The retailer completed its deployment of contactless terminals and released significant usage numbers.

Survey: small merchants are choosing mobile POS

May 9, 2013

It's not just hype. Small businesses have taken to mobile point of sale and are adopting the technology in increasing numbers. This is according to a new study…

Professor weighs benefit vs. risk of facial recognition technology

Retailers have collected data on customer preferences and demographics for years, but biometrics takes it to a new level.

Target hopes Cartwheel will bring more in-store shoppers

May 9, 2013

Target is now offering a new online service that it hopes will lure offline customers, according to an article on nydailynews.com.

Ann Michaels launches customer engagement platform

May 9, 2013

The customer experience management firm Ann Michaels & Associates announced the launch of two new services that will be showcased at the National…

Scala CEO talks in-store digital design with retailers at Digital Screenmedia Symposium

May 8, 2013

Digital displays are common in today's retail space, but it takes planning to execute a design strategy. Tom Nix, CEO of the location-based media company…

Nordstrom tracks shoppers to improve customer experience

May 8, 2013

Nordstrom is using tracking software to identify how much time shoppers spend in specific departments, according to dfw.cbslocal.com. The technology is being…

Intuit index offers glimpse of consumer spending habits

May 8, 2013

Findings have been released from the Intuit Consumer Spending Index, providing a unique view into the U.S. economy with a near real-time view of actual…

BrightSign digital signage players powering Samsung shops in UK

May 7, 2013

A British electronics retailer has picked BrightSign digital signage players to power video walls for Samsung displays. According to a news release, Samsung…

FUTURESoftware plans return to NEC Showcase

May 7, 2013

FUTURESoftware Ltd. has announced plans to exhibit at this year's NEC Showcase, set for May 16 in London.

Secret shopper study gauges cross-channel readiness

May 7, 2013

CrossView Inc., a provider of e-commerce solutions and services, today released the results of its 2013 Cross-Channel Readiness study. Out of a possible 29…

Dunkin' Donuts 'Fresh Brew' model designed to enhance in-store experience

by Alicia Kelso — Editor, QSRWeb.com

May 7, 2013

During Dunkin' Brands' Investor Day, today in Boston, John Costello, president of global marketing and innovation, discussed some of the ways Dunkin' Donuts…