Ur missing teens' biz if u don't text

August 3, 2012

Brands trying to reach younger shoppers have turned to text speak to entice them. For example, Charlotte Russe last week invited young shoppers to a happy hour…

RCE Podcast episode 6: The Chick-fil-A debacle and how retail is becoming more political

Wednesday's "appreciation day" set sales records at Chick-fil-A, and polarized an awful lot of people in the process. Meanwhile, other retailers have come out…

Why Target’s ‘gay couple ad’ is in the spotlight

by Cherryh Cansler — Editor, FastCasual.com

One of Target's banner ads promoting its wedding registry has gained significant attention this week. The ad, which has been running since April at the top of…

Retailers mining data to offer tailored customer experiences

August 2, 2012

New software is available to help retailers figure out what makes consumers buy rather than browse.

JCPenney: Not a pricing failure

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

There's a lot of talk about JCP's failed pricing strategy, but is it really the pricing that's off?

Retailers trucking into the fashion world

August 2, 2012

Remember when food trucks were the cool "new" thing? Now, the trend is all about fashion. A few retailers in New York, Boston, L.A. and Portland have taken…

Walmart confirms self-checkout glitch

August 2, 2012

Updated: 5 p.m., Aug. 3

Canadian housewares retailer switches e-commerce provider

August 1, 2012

The Canadian housewares retailer iQliving is now using OrderDynamics technology to run its online storefront and enhance its multichannel retail strategy…

Companies partner to help e-retailers sync, manage inventory

August 1, 2012

Dydacomp, a provider of business technology platforms for small and mid-sized e-commerce and multichannel merchants, is expanding its partnership with…

Online-To-offline loyalty program closes $3M Series A investment round

August 1, 2012

Plink, an online-to-offline loyalty program that rewards members for dining and shopping, has closed a $3 million Series A round of funding from Grotech…

Whitepaper discusses importance of personalization

August 1, 2012

A new whitepaper reveals how retailers can improve the customer experience and ensure that personalization becomes a core value of their companies.

The missing link in retail customer experience

by Chris Petersen — Owner, IMS

As I make my rounds teaching Retail University around the world, one of the most asked questions is "how do we transform customer experience in retail stores?…

Employment limbo

by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC

Most employees leave a job for one of three reasons:

Airport electronics chain opts for touchscreen digital signage solution (Video)

July 31, 2012

Retail management solutions provider iQmetrix today announced that APW Brands, an airport-based retailer of consumer electronics and wireless accessories, has…

Price increases leading to more spending on back-to-school shopping

July 31, 2012

Consumers' days of cutting back-to-school spending are behind them, according to Deloitte's annual "Back-to-School" survey.

Study: Shopping is top use for tablets

July 31, 2012

Shopping is one of the most popular activities done on a tablet, according to a CouponCabin.com and Harris Interactive survey that found that 20 percent of…

Costco launching in-store 3D digital signage

July 31, 2012

Premier Retail Networks LLC, a Technicolor company and global provider of digital place-based media services, and Costco recently inked a multiyear agreement…

Australian daily seeks relevance through mobile commerce

Perth newspaper adds QR codes to advertisments to make shopping via a mobile phone easier.

Customer experience lessons from the NBC Olympic #epicfail

NBC shows us why retailers must cater to their customers' needs, not their own agendas.

London retailers marketing around Olympics

July 30, 2012

British retailers are taking advantage of the world's focus on London during this Olympic season. Department stores, including Selfridges, Harrods, Harvey…