HSN measuring mobile customer experience with ForeSee

August 13, 2012

Multichannel retailer HSN is now using ForeSee technology to measure and analyze the customer experience of its mobile-optimized site and mobile apps with the…

Total Wine & More: A toast to their success

by Annamaria Turano — Executive Director, MCAworks

Total Wine & More is truly "America's Wine Superstore." Currently operating 80 superstores across 13 states, Total Wine is driven to maintain its…

Everything that's wrong with retail summed up in one question

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

During my presentation last week at the Retail Customer Experience Executive Summit, a question was asked that sums up everything that's wrong with retail…

Hello Kitty goes high fashion in Asia

August 13, 2012

Hello Kitty's first and only high-end fashion brand is heading toward its roots in Asia with the opening of 15 stores across the continent. Pynkiss boutiques…

His master's voice is in a tablet

by Bryan Pearson — President, LoyaltyOne

I regularly get questions from smaller businesses on how to "take the leap" to customer commitment when they don't even have the scale and budget to invest in…

How to get your customers to picture regret

by Bob Phibbs — CEO, The Retail Doctor

I was speaking at the Sturbridge Inn & Convention Center recently and had to print something at the business center. A guy was on the one computer checking…

FreeMonee raises $34M in 2nd round of funding

August 10, 2012

FreeMonee Network, a provider of consumer gift incentives, has announced $34 million in investment funding. This round is more than triple the initial $1…

Apple understands customers, so can you

Retail expert talks about the "Apple-ization of Retail."

5 tips to finding, keeping great employees

Retail Customer Experience Executive Summit attendees learned what topics to discuss with future hires.

Halfords Auto driving customer experience with feedback program

August 8, 2012

Halfords Autocentres has hired Empathica to run its new customer experience management program. The platform, which replaces a mystery shopping program…

5 ways to win at social media

Social media expert Dave Kerpen shares the secrets of using social media to increase the bottom line.

Tempur-Pedic opens flagship retail store

August 8, 2012

Tempur-Pedic International's first retail location is now open inside a 3,500–square-foot space in Natick Mall in Natick, Mass.

Same-day shipping wars begin

August 8, 2012

EBay is putting Amazon on notice. The online auction site is testing same-day retail delivery, a move that Amazon made a few weeks ago.

3 retailers who are getting mobile right

Execs from Redbox, Coldwell Banker and Guaranteed Rates share their companies' mobile strategies.

Loyalty programs overrated?

In a session at the Retail Customer Experience Executive Summit a marketing CEO shares the key to retaining customers.

Is the future of digital signage for sale, retail?

by Christopher Hall — w, t

LG has inked a deal to offer a turnkey digital signage solution aimed at SMBs in a retail electronics chain.

New site allows students to buy online, pickup near campus

August 7, 2012

As college students head back to campus this fall, social commerce website Shop Your Way is giving them and their parents an easier way to coordinate shopping…

Microsoft moving in on Apple

August 7, 2012

The Microsoft and Apple battle continues on as Microsoft opens stores near Apple retail locations, according the appleinsider.com.

Best Buy going private?

August 7, 2012

Best Buy Co. may have a new owner in Founder Richard Schulze. Although he stepped down as chairman in June, he's offered to take the retailer private at $24 to…

July sees increase in retail sales

August 6, 2012

American retailers reported a sales increase in July, after three months of lower than expected sales. The Minneapolis Star Tribune reported that discounts and…