Verizon retail store partners with restaurant to enhance customer experience

Verizon customers dine while waiting for service.

Groupon exec pushing growth

August 24, 2012

Groupon's recently named VP of operations, Kal Raman, is driving an overhaul of the daily deal website's sales and payment processes in hopes of convincing…

RCE Podcast episode 8: This week's big changes at Best Buy, Groupon

Two big retail names announced big changes this week: Best Buy installed its new CEO, and Groupon shook up its leadership with a new emphasis on its…

Why the Apple Store hires for smiles

by Carmine Gallo — President, GCG

After spending one year researching the Apple Retail Store, I reached the conclusion that the secret sauce to Apple's astonishing success in retail lies in…

Survey: Shoppers still careful about spending

August 23, 2012

A survey done by RetailMeNot.com, an online coupon site, found that more than seven in 10 consumers (71 percent) have a dismal view of the economy, and one in…

Which retail brands do a good job at pricing?

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

Some days, despite your best intentions, you fumble the ball. Such was the case at the Retail Customer Experience Executive Summit when I was asked "Who [among…

Redefining what "good" is, when the goal line keeps moving

by Chris Petersen — Owner, IMS

Bricks and mortar retailers have to be shaking their heads. Just when they think that they've stemmed the tide on one challenge, the standard moves higher.

Gas pumps get interactive with IRVision

August 23, 2012

Irving Oil announced today that the company successfully installed its IRVision video screens at several of its locations in New Hampshire and Maine.

Apple to open store in Russia

August 22, 2012

Rumor has it that Apple may be setting up shop in Russia. Russians, some of the world's biggest consumers of Apple goods, now mainly buy via eBay, but Apple…

Revel brings iPad POS to supermarkets

August 22, 2012

Revel Systems, a provider of iPad point-of-sale (POS) solutions, has released a new version of its POS system designed specifically for supermarkets and…

PayPal partners with Discover to further its offline strategy

by James Wester — Editor 1, Mobile Payments Today

New deal with Discover gives PayPal potential of accessing seven million point of sale terminals.

Positioning on a price point: Dollar Tree

by Annamaria Turano — Executive Director, MCAworks

Dollar Tree continues to harvest success from its unique positioning built on its value-oriented price point. According to a recent company press release…

Retail strategy firm, LG roll out digital signage to more than 600 stores

August 22, 2012

Atlanta-based strategy and design agency Info Retail has joined forces with LG Electronics USA Inc. to roll out immersive digital signage in an effort…

Best Buy names new CEO

August 20, 2012

Best Buy Co. announced Monday that Hubert Joly will be its new CEO. The former chief executive of hospitality and restaurant giant Carlson will step into the…

IKEA checks out of self-service

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

Deployment quirks made kiosks actually increase wait-time and inconvenience for shoppers.

Caribou Coffee announces partnership with Chicago's Jewel-Osco

August 20, 2012

Caribou Coffee Company Inc. is expanding its retail and commercial footprint in the Chicago area by partnering with the Jewel-Osco grocery chain. Caribou…

Retailers try to outbribe one another to target back-to-school shoppers

August 17, 2012

The bribes are plentiful this back-to-school season as retailers vie for a piece of the $83.8 billion that the National Retail Federation expects Americans to…

RCE Podcast episode 7: What is Merchant Customer Exchange, and why should you care?

The big news this week was the announcement of Merchant Customer Exchange, a mobile payments initiative launched by some big-name retailers including Walmart…

Macy's suing J.C. Penney

August 17, 2012

Macy's filed suit Thursday against J. C. Penney, accusing the rival department store chain of interfering with its contract with Martha Stewart. A New York…

Retail Top 100 2012, No. 50: Build-A-Bear Workshop

August 16, 2012