Target: Get your Kindle somewhere else

May 2, 2012

In an effort to better compete with Amazon, Target Corp will no longer sell Amazon's Kindle devices, according to Reuters. The phase-out includes Amazon's new…

MarketLive Merchant Awards honor best e-commerce sites

May 2, 2012

MarketLive Inc., a provider of e-commerce software and solutions, announced the winners of its Merchant Awards honoring the best performing e-commerce sites…

Sometimes, taking care of non-customers makes your customers happier

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

Caring about people isn't enough on its own to create a transformational customer experience. Without caring, however, treasured moments of genuine human…

MicroMarket kiosks upgraded

May 2, 2012

365 Retail Markets recently added more than 20 new features to its SmartHub Gen II MicroMarket kiosk, a 24/7 unmanned self-checkout MicroMarket that can offer…

Lenovo, VeriFone offer new tablet POS

May 2, 2012

Computer maker Lenovo and point-of-sale provider VeriFone Systems Inc. are joining forces to offer a new mobile POS based on Lenovo's ThinkPad and running a…

My two newest favorite terms

by Jim Joseph — President, Lippe Taylor

If you've read my book, then you know that I'm not a big fan of marketing buzz words. You know the ones: words that get used over and over, all day long, to…

There is more to PCI than your POS software

by Brad Cyprus — Chief of Security and Compliance, Vendor Safe Technologies

There is an ugly truth in the world if you process your credit cards through your POS software. Businesses that fall under this model must understand that…

Take your work seriously, don't take yourself seriously

by Harvey Mackay — Author, Mackay Mitchell

"Dilbert," which is carried in 1,100 newspapers, has helped us laugh at the crazy dynamics of the workplace. Now if we could only start laughing at ourselves.

Social media raising stakes for customer service

May 2, 2012

Americans are growing more frustrated with customer service, and their social media savvy is making it hard for businesses to get away with ignoring the…

Retail Top 100 2012, No. 98: Guess

May 1, 2012

Six retailers who blew it - BIG

When I give presentations, I typically like to use case studies to show customers best practices. However, it is frequently the object lessons of who blew it…

TheFind launches Glimpse social shopping app

May 1, 2012

TheFind, a mobile, social and tablet commerce provider and shopping search engine, announced it has launched Glimpse, a new Facebook shopping app that uses…

Retail Top 100 2012, No. 99: Payless Shoesource

April 30, 2012

Survey: 66 percent of retailers exploring mobile POS

April 30, 2012

Motorola Solutions has released a report that shows an increasing interest from retail, hospitality and field service industries for mobile Point of Sale…

Social gifting coming on strong

April 30, 2012

Brick-and-mortar retailers are always looking for new, efficient ways to drive store traffic without diluting their brands. That was the inspiration for…

Retail Top 100 2012, No. 100: Godiva Chocolatier

April 29, 2012

Former Apple exec joins jcpenney

April 27, 2012

To help redefine its brand, J. C. Penney Company Inc. has announced several new leadership appointments, including former Apple designer Benjamin Fay. As the…

Walmart offers online cash payment

April 27, 2012

Shoppers on walmart.com can now pay cash for online purchases, making the discount chain the first major retailer to offer online purchasing to the unbanked.

Kroger's prescription for phone relief

by Lisa Biank Fasig — Director, JZMcBride and Associates

Anyone who regularly goes to the pharmacy knows that the sound of a ringing phone is as prevalent as the rattle of bottled pills. Now Kroger Co. is testing a…

NCR enhances self-checkouts with new software

April 27, 2012

NCR Corporation is making its Advanced Back Office sofware available to U.S. independent grocery stores through the NCR Interact Global Partner Program, NCR's…