My two newest favorite terms

by Jim Joseph — President, Lippe Taylor

If you've read my book, then you know that I'm not a big fan of marketing buzz words. You know the ones: words that get used over and over, all day long, to…

There is more to PCI than your POS software

by Brad Cyprus — Chief of Security and Compliance, Vendor Safe Technologies

There is an ugly truth in the world if you process your credit cards through your POS software. Businesses that fall under this model must understand that…

Take your work seriously, don't take yourself seriously

by Harvey Mackay — Author, Mackay Mitchell

"Dilbert," which is carried in 1,100 newspapers, has helped us laugh at the crazy dynamics of the workplace. Now if we could only start laughing at ourselves.

Social media raising stakes for customer service

May 2, 2012

Americans are growing more frustrated with customer service, and their social media savvy is making it hard for businesses to get away with ignoring the…

Retail Top 100 2012, No. 98: Guess

May 1, 2012

Six retailers who blew it - BIG

When I give presentations, I typically like to use case studies to show customers best practices. However, it is frequently the object lessons of who blew it…

TheFind launches Glimpse social shopping app

May 1, 2012

TheFind, a mobile, social and tablet commerce provider and shopping search engine, announced it has launched Glimpse, a new Facebook shopping app that uses…

Retail Top 100 2012, No. 99: Payless Shoesource

April 30, 2012

Survey: 66 percent of retailers exploring mobile POS

April 30, 2012

Motorola Solutions has released a report that shows an increasing interest from retail, hospitality and field service industries for mobile Point of Sale…

Social gifting coming on strong

April 30, 2012

Brick-and-mortar retailers are always looking for new, efficient ways to drive store traffic without diluting their brands. That was the inspiration for…

Retail Top 100 2012, No. 100: Godiva Chocolatier

April 29, 2012

Former Apple exec joins jcpenney

April 27, 2012

To help redefine its brand, J. C. Penney Company Inc. has announced several new leadership appointments, including former Apple designer Benjamin Fay. As the…

Walmart offers online cash payment

April 27, 2012

Shoppers on walmart.com can now pay cash for online purchases, making the discount chain the first major retailer to offer online purchasing to the unbanked.

Kroger's prescription for phone relief

by Lisa Biank Fasig — Director, JZMcBride and Associates

Anyone who regularly goes to the pharmacy knows that the sound of a ringing phone is as prevalent as the rattle of bottled pills. Now Kroger Co. is testing a…

NCR enhances self-checkouts with new software

April 27, 2012

NCR Corporation is making its Advanced Back Office sofware available to U.S. independent grocery stores through the NCR Interact Global Partner Program, NCR's…

What is an industry leader?

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

"Industry leader" is one of the financial press' favorite phrases, yet how often do they define the term? What makes one company, above all others, the…

Google launches e-commerce site

April 26, 2012

Consumers can now buy Google's Galaxy Nexus smartphone, manufactured by Samsung, from the company's new online store, Google Play store, previously called…

Time reporter disses Best Buy kiosks

April 26, 2012

Best Buy is reexamining the processes around its Express kiosks, managed by ZoomSystems, after a columnist from Time Magazine published details of his…

Self-service Vending Fridge now available

April 26, 2012

There's a new refrigerator on the market that allows customers to buy cold products using QR codes and a Mobile App. The Vending Fridge, created by ShelfX, a…

NRF urges FTC to move cautiously on mobile payments

April 26, 2012

The National Retail Federation this week urged the Federal Trade Commission to move cautiously in establishing regulations for mobile payments, and said any…