Study: How grocery shoppers use digital media

April 11, 2012

More than 23,000 shoppers participated in a survey that has generated insights about how best to market to customers in today's increasingly multi-channel…

CXPA accepting CX innovation nominations

April 11, 2012

The Customer Experience Professionals Association (CXPA), an international non-profit organization created to guide and enhance the growing field of customer…

Bragability

by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC

Bragging is usually regarded as a less-than-admirable quality in a person, but I actually enjoy hearing people blow his/her own horn. Excessive self-importance…

IMG hopes its kiosk will give a new face to customer service

IMG recently launched ASK, the Autonomous Sales Kiosk, a gesture-driven kiosk with a virtual salesperson on screen that helps consumers shop. It can also be…

Nordstrom goes mobile

April 10, 2012

Nordstrom is removing long lines from its shopping experience by arming its employees with modified iPod Touches. The devices come equipped with merchandise…

Sears Canada launches smartphone app

April 10, 2012

Sears Canada is officially the country's first department store to put a fully transactional mobile website online as it recently launched its apps for iPhone…

Best Buy CEO resigns

April 10, 2012

Best Buy Co. Chief Executive Brian Dunn resigned today, according to the Wall Street Journal. Just a few weeks ago, Dunn announced a strategy for the…

RAMP: Software allows retailers to remotely manage all solutions (video)

Joseph Grove of Retail Customer Experience discussed the solution with Kaseya's Ray Barber.

CETW12: KioWare develops software for Android-based kiosks

KioWare has increased its protection of Android-based kiosk solutions for retail environments. The company’s president, Jim Kruper, explained to Joe Grove…

CETW12: Olea debuts small footprint kiosk

Olea Kiosks unveiled its MetroLite kiosk designed for retailers looking to deploy a machine with a small footprint. RetailCustomerExperience.com’s Joseph…

CETW12: Zebra demos on-demand gift card kiosk

Zebra showcased its on-demand gift card kiosk in San Francisco at Customer Engagement Technology World.

CETW12: Nanonation rocks out its digital signs

Nanonation's Bryan Fairfield chats with RetailCustomerExperience.com’s Cherryh Butler about some of its newest solutions at CETW 2012 San Francisco, including…

RAMP: Getting customer feedback without boring surveys

Talking to customers is the only way to keep them happy, according to Saygent, a company that has designed an open-voice feedback system that asks customers…

Self-checkout kiosks: Love 'em or leave 'em?

April 9, 2012

It seems self-checkout is either loved or hated. While Walmart and CVS are adding more self-scanning lanes, at least two grocery chains — Albertson's and Big…

Why pet stores are thriving

April 9, 2012

Pet stores are thriving, and some retail experts think it's because they are catering to pet owners who treat their animals like family members, Joanna Felder…

Sephora gives shopping a makeover

April 9, 2012

Sephora is hoping to modernize retail with a social and mobile makeover. The beauty retailer's new platform includes a new personalized Web experience, new…

GNC upgrades phone app to enhance store experience

April 9, 2012

GNC Holdings Inc., the nation's largest specialty retailer of health and wellness products, has enhanced its new iPhone app and has also made it available to…

NRF announces Top 10 finalists of video contest

April 9, 2012

The National Retail Federation today announced the top 10 finalists of its "This is Retail" video contest, determined after a week of public voting through…

Wine store enhances shopping experience with new app

April 9, 2012

Customers of Hi-Time Wine Cellars, a 24,000-square-foot wine and spirits store in Costa Mesa, now can access a plethora of information via their phones to help…

JCP's ads don't square

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

When JCPenney announced its new pricing strategy, I was one of the few who applauded the move. After seeing their ads, I'm not so sure I was right in doing so.