Can Penney's squareness lead to loyalty?

by Lisa Biank Fasig — Director, JZMcBride and Associates

Being fair and being loyal are not the same thing. But can one engender the other?

Kony explains its mobile application platform

Mobile Payments Today spoke with Chris Dean from Kony at the recent Retail RAMP conference in Chicago. Chris talked about the company's mobile application…

CETW12: Digiboo kiosk offers new way to download movies

Jeff Karbowiak, COO of Digiboo, spoke with KioskMarketplace.com at the PFU booth at CETW March 29, 2012 in San Francisco about his new kiosk solution that…

Study: French e-commerce growing despite delivery kinks

April 6, 2012

Although 91 percent of French consumers shopped online over the past year, 27 percent asked for a refund at least once because of delivery hassles, according…

Pet store chain launching kiosk program

April 6, 2012

Pet Planet, a 41-store chain based in Canada, is rolling out a pet nutrition and health consultation program using kiosks, according to petproductnews.com.

March retail sales trend up

April 6, 2012

March was a good month for the nation's retailers. Major chains posted a 4.3 percent sales increase in March compared with the same month a year earlier…

CETW12: How to integrate touchscreens with tablets in retail (Video)

Touch tech firm reimagines the retail space at Customer Engagement Technology World.

Why consumer confidence deserves much less attention

by Doug Stephens — President, Retail Prophet Consulting

To say things have changed since 1967 is an understatement. Much of the technology we take for granted today was merely science fiction then. National…

Gymboree using hybris to offer multichannel shopping

April 5, 2012

Gymboree Corp. is using hybris, a provider of multichannel commerce and communication software, to enhance its e-commerce efforts and provide a cohesive…

Amazon.com is America's 'most relevant retailer'

April 5, 2012

Amazon.com is America's most relevant retailer of any kind, according to a study by Brodeur Partners that ranked the Top 10 most relevant retailers.

CETW12: Digital Darwinism means only the engaging survive (Video)

by Christopher Hall — writer, self

Creating experiential DOOH campaigns: It's a retail jungle out there; only the adaptable and engaging will survive.

Grocers launching mobile, digital couponing system

April 4, 2012

After a one-year pilot study of its in-store digital coupon system that uses Bluetooth technology to offer value and savings to consumers, Savvy Penny is soon…

Online shoppers embracing live chat options

April 4, 2012

Online shoppers in the U.K and the U.S. are embracing live chatting options as a way of communicating with retailers, according to a study by LogMeIn Inc. and…

Study: Mobile isn't the end for brick-and-mortar stores

Most consumers still want to shop in stores.

Canadian DVD kiosk co hoping to fill void left by Blockbuster

April 3, 2012

Canada has launched its first franchised DVD-rental kiosk company, Planet DVD, according to Canadian Business.

Samsung opening retail sites in Canada

April 3, 2012

Samsung Electronics Canada is opening several retail stores in Canada, hoping to compete with rivals Sony Corp. and Apple Inc., according to the Financial Post.

Key Innovations launches new pay terminal

April 3, 2012

Key Innovations has launched its KiSC unattended payment terminal that works with existing touchscreens, according to a company press release. The solution is…

Company providing hardware, software to turn iPads into kiosks

April 3, 2012

Streamzap, founded in 2000, is hoping to provide retailers with the tools to turn iPads into self-service kiosks. It says it is the only company to design and…

CETW12: NCR integrating mobile with digital signage, kiosks (Video)

NCR partners with app company to create a chain from digital signage to mobile to self-service kiosks.

Australia reports increase in February retail sales

April 3, 2012

Australian retail sales increased last month, led by gains at department stores and newsstands in an economy driven by mining investment, according to…