CETW12: Loyalty program uses tablets, smartphones for easy adoption

RewardMe makes it easy for retailers and consumers to embrace loyalty programs.

EMV in the U.S.: An undecided future

April 2, 2012

Though the transition to EMV seems all but inevitable, card-issuing banks still don't know exactly what EMV standards look like, said an article from American…

Saks selects Oracle apps to help drive cross-channel growth

April 2, 2012

Saks Incorporated has selected Oracle Retail Merchandising, Planning and Optimization applications and the Oracle E-Business Suite 12.1 to help integrate…

Russian sportswear company hopes Olympics increase brand awareness

April 2, 2012

Russian retailer Bosco, owner of Moscow's GUM department store, will supply clothing for the Russian, Ukrainian and Spanish teams at this summer's Olympic…

Canadian grocer launches apparel line to compete with Walmart, Target

April 2, 2012

Loblaw's Joe Fresh, Canada's biggest grocer, opened a flagship store last week on Manhattan's Fifth Avenue, but instead of meat and produce, it's selling…

CETW12: RewardMe takes loyalty mobile

RewardMe is a new loyalty program that uses an iPad kiosk to register users via cellphone numbers. RetailCustomerExperience.com's Cherryh Butler interviewed…

CETW12: NCR & Screenreach, integrating mobile in retail digital signage and kiosks

NCR Retail showcased its new joint effort with Screenreach that merges digital signage and mobility in retail at this year's spring Customer Engagement…

The agony and the ecstasy of online product reviews

by James Bickers — Editor, Networld Alliance

Today's xkcd comic is a pretty brilliant illustration of just how frustrating online product reviews have become for consumers.

Networld Alliance announces name change and rebrand

March 30, 2012

Networld Alliance, the parent company to such fast-growing digital media titles as MobilePaymentsToday.com and DigitalSignageToday.com and publisher of Retail…

Roundup: How to deliver 'knock your socks off' customer service

Enjoy these excerpts from the customer service classic that recently turned 20.

Sony moves to common pricing

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

Sony's CEO, Phil Molyneux, announced a move to common pricing beginning April 1, 2012. What is common pricing? More importantly, what is the impetus for this…

Benjamin Moore retail network getting mobile sites

March 29, 2012

ChannelNet has announced the launch of mobile websites for Benjamin Moore's Retailer Website Program. The Retailer Website Program has been available to over…

The Container Store adds 'real-time listening' via OpinionLab

March 29, 2012

OpinionLab today announced that The Container Store, retailer of storage and organization products, is using OpinionLab multichannel feedback solutions to…

Neiman Marcus launches Foursquare challenge

March 29, 2012

Neiman Marcus has announced the launch of the "Blahnik Book Foursquare Hunt" in conjunction with its Spring 2012 Neiman Marcus Shoe & Handbag Event. The…

CETW12: Using other media to push mobile

Retailers must provide a connected experience in order to thrive.

CETW12: Engaging customers takes more than kiosks, digital signs

Author Brian Solis shared with attendees how they can best connect with customers.

HSN, Universal planning 'multi-channel shopping experience' for Snow White and the Huntsman

March 28, 2012

HSN announced it has partnered with Universal Pictures to create a compelling and unique marketing partnership that entertains HSN's extensive customer base…

Infiniti opens new experience center in Dubai

March 28, 2012

Infiniti, a luxury automotive brand from Japan, has strengthened its commitment to its Middle East customers with the opening of the new Doha Infiniti Centre…

Robert Graham coming to New Jersey mall

March 27, 2012

Robert Graham today announced that it has signed a new lease agreement to open a branded retail store showcasing the full Robert Graham collection in The Mall…

Disney Store celebrates 25th anniversary

March 27, 2012

Disney Store will celebrate its 25th anniversary on March 28 at stores nationwide, and in recognition of this milestone, Disney Store will give the first 25…