Most internet households signed up for free loyalty programs

May 2, 2024

A hefty number of internet households, 77%, are participating in free loyalty programs, according to a Park Associates' consumer study of 8,000 U.S. internet…

Houston Airports debuts smart vending for feminine products

May 2, 2024

Houston Airports is teaming up with restroom management company Trax Analytics to use smart vending machine technology to ensure free feminine products remain…

Embrace non-linear customer experiences in retail with AI

by Matt Whitmer — chief revenue officer and senior vice president of marketing, Mosaicx

AI is reshaping the way retailers connect with shoppers. Conversational AI tools, like intelligent virtual agents, use natural language processing and machine…

Consumer confidence dipped big in April

May 1, 2024

Consumer confidence failed to hit economist expectations in April, dipping big time to its lowest level in two years.

Vending machine dispenses hand-crafted micropottery

May 1, 2024

Samantha Marie, of PaperCut Pottery, has launched a vending machine that dispenses her small hand-crafted pottery items in Richmond, California, according to a…

ICX Summit keynote: Tapping customer engagement drives big shoe brand success

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Neely Woodson Powell, founder of the Charleston Shoe Company, will be a keynote speaker at the upcoming ICX Summit taking place Sept. 9-11 in Charlotte, North…

Walmart will deploy autonomous forklifts for distribution centers

April 30, 2024

Walmart will leverage 19 autonomous forklifts from Fox Robotics at four distribution centers, according to a report at thescxchange.com.

Xcel Brands, Christie Brinkley create lifestyle apparel brand

April 30, 2024

Supermodel Christie Brinkley has teamed up with Xcel Brands, Inc. to form a joint venture and create TWRHLL, a lifestyle and apparel brand that will be sold on…

AI-powered digital avatars: The next frontier for retail CX

Melding generative AI with digital avatar technologies stands to infuse global e-commerce with the face-to-face interactions shoppers are missing.

Consumers favor slow traffic over a poor customer experience

April 29, 2024

Just over half, 54%, of consumers would choose dealing with slow-moving traffic than having a poor customer experience.

Wayfair opening 1st physical store in May

April 29, 2024

Wayfair aims to open its first-ever brick-and-mortar location in May.

Missouri Walmart store pulls self-checkout kiosks

April 26, 2024

A Walmart in Shrewsbury, Missouri, is pulling out self-checkout kiosks and reinstalling traditional checkout lanes, according to a USA Today report.

ICX Summit celebrates 8th year this September

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The ICX Summit kicks off Sept. 9-11 in Charlotte, North Carolina, with notable keynotes and panelists on a wide range of retail customer experience topics.

Amazon selling smart cart tech to retailers

April 26, 2024

Amazon is selling its smart grocery cart technology as a service offering and the technology is in play at grocery locations.

Charleston Shoe Company founder talks customer engagement

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In this latest episode of the CX Innovator podcast, produced by Networld Media Group, Neely Woodson Powell shares with RetailCustomerExperience.com editor Judy…

Roadmap for retailers navigating privacy in the era of consumer data protection

by Tom Gleeson — CEO, Kepler Analytics

Reasons why retailers must reevaluate data collection and utilization strategies.

Wisconsin supermarket co-op goes digital with ordering

April 25, 2024

Willy Street Co-op, a group of cooperative supermarkets around Wisconsin's capital, has deployed digital ordering and fulfillment solutions from eGrowcery, a…

Neiman Marcus debuts immersive ‘retail-tainment’ experience

April 25, 2024

Neiman Marcus, in partnership with Balmain, has launched the 'Balmain Beach Club,' an immersive customer activation. The immersive experience is available in…

BJ’s opening in Myrtle Beach later this year

April 24, 2024

BJ's Wholesale Club is planning to open a location in Myrtle Beach, South Carolina within its fiscal year.

Fabletics taps Khloe Kardashian in new collection

April 24, 2024

Fabletics is once again teaming up with television star Khloe Kardashian on a clothing collection. The third effort is called Khloe V3.