News & Media
Big, bulky delivery failures turn consumers off
April 23, 2024
A majority of consumers, 77%, will abandon a retailer after a failed big and bulky product delivery, such as furniture purchases.
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Vallarta Supermarkets optimizing product spacing, planning with Relex tech
April 23, 2024
Vallarta Supermarkets, a regional U.S.-based grocer, has selected Relex Solutions, a provider of unified supply chain and retail planning solutions, to support…
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AI overload: The good, the bad, and the ugly impact on customer experience
by Tomer Azenkot — CEO, Vee24
With 92% of businesses leveraging AI-driven personalization for growth, and 62% of leaders noting enhanced customer retention, the power lies in AI's ability…
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Retail workers: Our tech needs are ignored
April 22, 2024
Nearly half, 40%, of retail workers feel their tech needs are being ignored.
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Four Seasons taps Sudhakar Veluru as CIO, EVP
April 22, 2024
Sudhakar Veluru has been named CIO and EVO at hospitality company Four Seasons.
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Levi Strauss reopens Thailand mall location
April 19, 2024
Levi Strauss & Co. has reopened its store at the Central World mall in Bangkok, Thailand.
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Lowe’s 1st home center to jump on DoorDash
April 19, 2024
Home improvement brand Lowe's has joined the roster at DoorDash and is the delivery service's first home center partner.
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A look at AI today, and down the road, in the retail industry
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Kathy Kimple, executive director of strategy at OSF Digital, explains how AI is shaping the retail industry in various ways including hyper-personalization of…
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Target sued over biometric data consent issue
April 18, 2024
A class action lawsuit has been filed against Target in Chicago, Illinois, regarding the alleged collection of biometric data without consent.
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Retail sales grew in March
April 18, 2024
Retail sales continued to increase in March, according to U.S. Census Bureau data, driven by tax refunds and job growth.
read nowThe Athlete’s Foot expands Louisiana footprint
April 17, 2024
The Athlete's Foot has expanded its retail presence in Baton Rouge, Louisiana, with two new store locations.
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Beyond Black Friday: Unpacking insights on mobile app engagement
by Debbie Braney — SVP of Global Marketing at Glassbox, Glassbox
Insights from Glassbox’s 2023 Holiday Survey provide retailers invaluable consumer feedback on mobile app engagement.
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Many consumers embracing omnichannel journey
April 17, 2024
A majority of consumers, 73%, are blending online research, physical store visits and options such as buy-online and in-store pickup before making a purchase.
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GenAI investment top priority for nearly half of businesses
April 16, 2024
Investing in generative AI is a top priority for 45% of business leaders, and 97% of leaders at companies with more than an annual revenue of $1 billion or…
read nowDIY home improvement retailer joins retail media platform
April 16, 2024
Leroy Merlin, a DIY home improvement and gardening retailer, has partnered with retail media platform Zitcha.
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Need live bait? Walmart has a service for that
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The aim is to reel in customers who don’t want to get to the local bait shop super early.
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Kroger debuts vehicle tag renewal kiosk
April 15, 2024
The Thompson Bridge Kroger in Gainesville, Georgia, has installed a Georgia MVExpress Motor Vehicle Tag Renewal kiosk, according to a report from AccessWDUN.
read nowIndianapolis retailer hosts harm-reduction vending machine
April 15, 2024
A harm-reduction vending machine has launched at an eastside Indianapolis store, according to a WISH TV report.
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Card skimmer discovered on Walmart checkout kiosk
April 15, 2024
A credit card skimmer was found on a checkout kiosk at the Walmart in Bayonne, New Jersey, on April 9, spurring an investigation by the Bayonne Police…
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UK men’s retailer piloting virtual try-on tech
April 12, 2024
Moss, a U.K. retailer of men's formal wear, is piloting a trial of AI-powered virtual try-on technology called Zyler from Anthropics Technology.
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