News & Media
Leverage post-purchase tech to build lifelong fans
by Ken Rapp — CEO, Blustream
With cost-effective product ownership technology, retailers can stay competitive, get more from their customer acquisition costs, and create meaningful…
read now
Coupon, retail app use on rise
January 12, 2024
Consumers are increasingly using coupons, loyalty programs and retail apps, according to a survey from Swiftly.
read now
Consumer auto brand loyalty grew in 2023
January 11, 2024
The U.S. consumer automotive brand loyalty grew in 2023, according to a study released by LexisNexis Risk Solutions.
read now
Men’s Wearhouse opens store in Bala Cynwyd, PA
January 11, 2024
Men's Wearhouse has opened a store in Bala Cynwyd, Pennsylvania, just outside the Philadelphia metro area.
read now
Tech industry revenue increase coming this year
January 10, 2024
The U.S. consumer technology industry will grow 2.8% this year and consumers will discover lower prices on many tech products.
read now
E-commerce isn’t just about the giants anymore
by Jessica Chiu — VP of Strategic Partnerships, Americas, Airwallex
More than 80% of Americans shop online, and more than 50% prefer e-commerce to in-store retail. And it’s not just how they shop, it’s what and where they shop…
read now
Loss prevention driving retail store tech investment
January 10, 2024
Retailers are focused on omnichannel efficiency and also wrestling with loss prevention and both are driving store tech investments.
read now
MDM takes customer experience to the next level
A deep dive into the symbiotic relationship between the growing demand for self-service solutions and the transformative potential of MDM in shaping a superior…
read now
Teddy bear is Ikea’s big seller these days
January 9, 2024
The Djungelskog teddy bear is flying off the shelves at Ikea.
read now
Returns pose big work load for retailers
January 9, 2024
This month may well be busier than all the holiday seasons combined for retailers as there has been a 42% year over year increase in the number of returns just…
read now
Costco installs off-grid electrification at distribution center
January 9, 2024
Costco Wholesale has deployed its first U.S. fleet of off-grid electrified structures at its Mira Loma, California, distribution center, according to a press…
read now
How retailers can make brick-and-mortar consumers' first choice
by Sam Vise — CEO and Co-founder, Optimum Retailing
By “surprising and delighting” customers, adding amenities, and incorporating treasure hunts into stores, retailers can deliver exceptional in-store…
read now
Wall Street Journal arts critic joins anti-self-checkout movement
January 5, 2024
Joanne Kaufman, an arts and entertainment critic, has joined the chorus of pundits who want to see self checkouts go away at retail, according to an opinion…
read now
Using AI to battle declining profitability in convenience stores
by Jerry Abiog — CEO & Co-Founder, Standard Insights
By leveraging first-party data and using AI in personalizing recommendations, inventory forecasting, and optimizing pricing, retailers can improve sales and…
read now
American Freight debuts store format featuring improved shopping experience
January 5, 2024
American Freight has launched a new store layout promising customers an upgraded shopping experience.
read now
AI ranks high on retail CX 2024 predictions
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
When it comes to 2024 retail customer experience leaders expect AI to play a starring role given its prominence in 2023.
read now
Holiday season online spent hit record-setting level
January 4, 2024
A record $222.1 billion was spent online this holiday season — $10.4 billion more than last year.
read now
Consumers love paying with points
January 4, 2024
Consumers are embracing the pay with points redemption opportunity with 84% stating they would use the loyalty currency option if offered.
read now
Retail returns hits $743B in 2023
January 3, 2024
Total retail returns in 2023 hit $743 billion, according to a National Retail Federation and Appriss Retail report.
read now
Target locking up underwear ticks off shopper
January 3, 2024
A Target customer wasn't too happy to find that underwear he was thinking of buying was locked up in a glass security section.
read nowSubscribe
Get the latest news and resources from Retail Customer Experience.
Recent Posts
