News & Media
How 2 lifestyle brands are creating a seamless unified customer journey
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
American retail brands Filson and Shinola were wrestling with more than a few challenges in creating a seamless customer experience and found a solution with…
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Banana Republic launches home furnishings brand
September 7, 2023
Banana Republic has launched a home furnishing brand called BR Home.
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JCPenney investing $1B to boost customer experience, operations
September 7, 2023
JCPenney has created a self-funded reinvestment plan of more than $1 billion to enhance customer experience across its physical footprint, improve digital…
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Elevate customer support by choosing the right 3PL
by Mark Ang — Co-founder and CEO, GoBolt
Tech-forward, third-party logistics (3PL) providers can help boost customer support teams by unlocking access to their logistics data, leading to greater brand…
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Khloe Kardashian, Fabletics team on collection
September 7, 2023
Khloe Kardashian, a TV reality star and fitness enthusiast, is teaming with fashion active wear brand Fabletis, on a desert-inspired clothing collection.
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The golden age of luxury brands: Expanding from fashion to home goods and hospitality
by Alyx Kaczuwka — Marketing Director, XY Retail
Looking at real-world examples, here are just a few of the brands that have expanded into homegoods and what they’ve produced.
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Bath & Body Works hiring for holiday season
September 6, 2023
Bath & Body Works is accepting applications for season work at its distribution centers and is expected to hire 30,000 sales associates.
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Consumer view of AI differs worldwide
September 6, 2023
Cultural differences are apparent when it comes to consumer attitudes regarding AI, with U.S. shoppers less likely to know, or engage, with the technology when…
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Consumer more price-conscious this holiday season
September 6, 2023
A good number, 80%, of U.S. consumers will spend less on gift this holiday season, with nearly 50% planning to spend under $1,000.
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Consumers jumping on holiday shopping
September 5, 2023
When it comes to holiday shopping, 38% of American consumers plan to shop before Halloween, 44% will start before Thanksgiving and 81% plan to use shopping…
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Seeking nominations for 2024 Top 50 retail innovators report
September 5, 2023
The 2024 Retail Customer Experience Top 50 report will highlight retail leaders who are innovating when it comes to creating extraordinary shopping…
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Michaels launches brand identity strategy to inspire customer creativity
September 5, 2023
Michaels, a craft and home goods retailer, has refreshed its brand identity with a new tag line: "Everything to Create Anything."
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Turkish carrier launches no-baby flight experience
September 5, 2023
Travelers using Corendon Airlines to fly between Curacao and Amsterdam now have an option to pay a bit more to avoid being seated near infants and small…
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Trek Bicycle’s device management strategy drives enhanced customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Improving mobile device management in the warehouse leads to meeting customer expectations tied to inventory, stock and delivery.
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Lawmaker proposes $5K tax on retail self-checkout kiosks
September 4, 2023
An Evanston, Illinois councilman has proposed a $5,000 tax on retail checkout kiosks to benefit teen employment, according to an evanstonroundtable.com report.
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Smart cities initiative features autonomous grocery store
September 4, 2023
Atlanta BeltLine Inc. is kicking off its digital inclusion strategy and announcing the partners for the organization's first smart cities demonstration project…
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Artist employs vending machine to sell works
September 4, 2023
A Wisconsin artist has expanded his marketing effort with the aid of a vending machine that offers prints for $1, according to a volumeone.org report.
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Fashion retailer teams with Opterus to boost worker morale,staff retention
September 1, 2023
In an effort to increase employee satisfaction as well as staff retention, fashion retailer Madrag has deployed the Opterus social collaboration app called…
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Consumers busy shopping for holiday gifts
September 1, 2023
Just about a quarter, 24%, of consumers are busy shopping for the holiday.
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Amazon Just Walk Out tech in play at Maryland campus
September 1, 2023
Amazon's Just Walk Out technology, which lets shoppers skip the traditional check-out experience, is in play at Loyola University Maryland via Grubhub Campus…
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