News & Media
India mall debuts robotic cotton candy machine
January 3, 2024
A cotton candy vending machine that uses a robotic arm has been introduced in Punjagutta's Next Galleria mall in Hyderabad, India, according to a…
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Unwrapping loyalty: 3 powerful tactics for post-holiday success
by Sai Koppala
January offers retailers another enticing opportunity to make gains with shoppers at a time when competitors are taking their eye off the ball.
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Woman wanted for stealing $600 in merchandise at Target self checkout
January 2, 2024
Police in Chambersburg, Pennsylvania are looking for a woman they claim stole more than $600 worth of merchandise from a Target store while using a…
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Costco taps digital signage to revolutionize store associate engagement
by Daniel Brown — Editor, Networld Media Group
In today's episode, we sit down with Guy Silver, employee communications director at Costco, to hear how the retail brand partnered with Appspace in its…
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TikToker claims he was shortchanged at Zara self-checkout kiosk
January 2, 2024
A TikToker recently posted a video of himself using a self-checkout machine at a Zara Miami store and complaining that he should get a discount for having to…
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Carrefour debuts automated grocery store in Belgium
January 2, 2024
Carrefour, a Paris-based supermarket chain, has introduced an unattended store in Belgium called Carrefour BuyBye that consists of refrigerated vending…
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Catch up on informative retail CX webinar insights
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
RetailCustomerExperience is home to a bounty of informative webinars. In case you missed a few during 2023 here's a quick easy list for catching up.
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Cracking the code of using robotics in retail
by Gavin Donley — Head of Marketing, Brain Corp
Embracing robotics is not just a technological evolution but a strategic imperative for retailers aiming to thrive in the ever-more competitive retail…
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Look Back: Top retail customer experience blogs of 2023
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
RetailCustomerExperience is home to wide-ranging blogsphere. Here’s a look at top blog contributions during 2023.
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A look at 2023 trends and what’s ahead in 2024
by Lori Bruss — VP of Marketing, Speedeon
Data is key for better understanding your target audience and with the right data — consumers will be less inclined to hit the dreaded unsubscribe link and run…
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Uniqlo self-checkout counter for apparel wins kudos
December 28, 2023
Uniqlo, an apparel store that allows customers to check out purchases at a counter that uses radio frequency identification technology to process the…
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Look Back: Top retail CX stories of 2023
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The year 2023 was one of retail innovation when it comes to retail customer experience. In case you missed any coverage, here’s a rundown of top brands and…
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How retailers can increase customer acquisition, boost conversions with tech advancements
by Oren Inditzky — VP of Online Stores, Wix
As technology evolves, there will be more tools and opportunities for technology to do the work so retailers can focus on expanding product and service…
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Vending innovation: Play the guitar for beer
December 27, 2023
A New Zealand brewery, Panhead Custom Ales in Wellington, has introduced a vending machine that is operated by a person playing an attached electric guitar.
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Look Back: Top 2023 retail customer experience news
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
It was a big year of retail customer experience news as brands innovated, expanded strategies and embraced AI.
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Black Rifle Coffee retail stores deploy digital signage
December 26, 2023
Black Rifle Coffee, a coffee brand that has branched into retail coffee locations, has partnered with Creative Realities, which offers digital signage, and…
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Tip ask at self checkout irks airline employee
December 26, 2023
An airline employee who purchased a soda and a pack of gum from a self-checkout machine in a store took exception to a tipping request, marking the second such…
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Catch up with the CX Innovator Podcast
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In the latter half of 2023 Networld Media Group launched a podcast all about customer experience. In case you missed the first few recordings here's an easy…
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Improving the post-purchase experience to ensure customer retention
by Sara Krypel — PR, commercetools
This holiday season, retailers should focus on three key enhancements to the post-purchase experience to keep their customers loyal and avoid revenue loss due…
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Airport self screening security kiosks landing in January
December 22, 2023
Passengers will be able to complete the screening process with minimal to no assistance from transportation security officers at Harry Reid International…
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