News & Media
Making learning and development a priority in retail
by Jill Stefaniak — Chief Learning Officer at Litmos and Associate Professor at University of Georgia, Litmos
Learning and development is a key tactic to making sure that employees can provide the positive retail experience necessary to create repeat customers in a…
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Telecom intros autonomous store with self-serve parcel robot
December 22, 2023
Etisalat by e&, a telecom provider in the United Arab Emirates, has introduced an autonomous store known as EASE (Etisalat by e& Autonomous Store…
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Swipe fees could cost consumers this holiday season
December 21, 2023
The swipe fees banks charge retailers to process credit card purchases could cost consumers nearly $20 billion in higher prices this holiday season.
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2 tech innovations to supercharge the holiday shopping experience
by Jonathan Nikols — Senior Vice President, Global Enterprise Americas Verizon Business, Verizon
One way that retailers can help ensure that wait times are kept to a minimum is by removing unnecessary steps and touch points.
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Influencers may not be so influencing this holiday season
December 21, 2023
Blanket influencer endorsements for products could potentially harm sales in the last week of holiday shopping, according to a Storyblok survey that polled…
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Walmart self-checkout kiosks feature pay-over-time
December 21, 2023
Walmart shoppers will be able to use Affirm's pay-over-time options at self-checkout kiosks at more than 4,500 U.S. Walmart stores, according to a press…
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Macy’s window offers interactive Christmas carol experience
December 20, 2023
There's more to do then standing in awe at Macy's New York store window displays this holiday season.
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Rite Aid can’t use facial recognition tech for 5 years
December 20, 2023
The Federal Trade Commission has banned drugstore chain Rite Aid from using any facial recognition technology for five years following allegations the…
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Tips for secure package deliveries, shipping CX success
by Archita Prasad — Vice President - Strategy, Corporate Development & New Product Innovation, UPS Capital
With consumer holiday spending remaining strong this season, it's essential to ensure that the spirit of giving isn't tarnished by supply chain hiccups or…
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UK online shoppers like multiple contact points
December 20, 2023
A hefty number of UK consumers, 70%, expect and demand multiple online shopping contact oints and 61% prefer digital channels when it comes to customer service…
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Uber offers up Grinchmas kit boasting AR tech
December 19, 2023
Looking to get your favorite Grinch a unique holiday gift?
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What to consider for a successful holiday hiring season
by Mark Smith — Senior Vice President of Digital Experience, CSG
The seasonal rush presents a chance to deliver a robust experience and better retain employees. To achieve this organizations must acknowledge the challenges…
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Fontainebleau Las Vegas resort launches rewards program
December 19, 2023
Luxury resort and casino Fontainebleau Las Vegas has announced Fontainebleau Rewards, a tiered loyalty program in which members earn exclusive benefits.
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Holiday sales will hit NRF expectations
December 18, 2023
The U.S. Census Bureau's November results indicate that holiday retail sales predictions from the National Retail Federation will likely hit the mark.
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Costco’s biggest seller is pure gold, literally
December 18, 2023
The number one item flying off Costco's online shelves in Q4 has been gold — literally.
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Southwest CEO: Holidays won’t be ruined this year
December 18, 2023
Southwest Airlines CEO Bob Jordan has declared there won't be a repeat of last year's operational crisis that impacted thousands of customers during the…
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How consumers are saving during peak holiday season
by Trey Loughran — CEO, Purchasing Power
It's not that consumers have been avoiding steps to prepare for holiday demands. More than half of respondents surveyed (54%) said they save throughout the…
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Shoppers say scent, music make shopping enjoyable
December 15, 2023
When it comes to the retail shopping environment a good number of consumers, 85%, say scent helps create a enjoyable in-store experience and 70% say the same…
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How brands can drive customer engagement, loyalty in the digital age
by Vipin Porwal — CEO and founder, Smarty
Standing out in the digital age requires brands to go the extra mile with their online presence. That means prioritizing customers and giving them an…
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Super Saturday will be a super shopping day
December 15, 2023
The last Saturday before Christmas, Dec. 23, will be a big day for shoppers, according to the National Retail Federation with an expected 142 million consumers…
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