News & Media
Enhancing customer experiences with location-based technology
by Todd Nicholson — Product Marketing Director, Juniper Networks
Location-based services technology has the potential to revolutionize the retail industry, providing retailers with a powerful tool to enhance the customer…
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Loyalty programs paying off for c-stores
October 5, 2023
A convenience store loyalty program can deliver a 12% higher check, and loyalty members, across any rewards program.
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Digital signage software market to exceed $7B by 2032
October 5, 2023
The digital signage software market will exceed $7 billion by 2032 thanks to an annual growth rate of 21.3%, according to "Digital Signage Software Market," a…
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Retail crime cost over $112B in 2022
October 4, 2023
Merchandise shrink due to retail crime racked up $112.1 billion in losses for retailers, according to the National Retail Federation.
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Need a checkup? Hit up Costco
October 4, 2023
Costco is offering an online health checkup for under $30 thanks to a partnership with direct-to-consumer healthcare marketplace Sesame.
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NRF lauds Supreme Court decision to hear swipe fee case
October 4, 2023
The National Retail Federation welcomed the U.S. Supreme Court's recent decision to hear a lawsuit seeking to have the Federal Reserve lower its 12-year-old…
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Global online retail market will hit $9.93T by 2030
October 4, 2023
The global online retail market, valued at $4.56 trillion in 2022, is projected to hit $9.93 trillion by 2030, according to a Kings Research report.
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How AR glasses will revolutionize the buying experience in physical retail environments
by Ari Grobman — CEO, Lumus
AR has the potential to transform how and why we make payments and buy certain items, simplifying processes and virtually eliminating the need to take out our…
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Leadership tops 'must have' soft skills for retail roles
October 3, 2023
The most important soft skill, according to retail professionals, is leadership.
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50% of consumers frustrated with rewards, loyalty programs
October 3, 2023
Half of U.S. reward program members are feeling increased frustration at the lack of choice in how they receive their rewards and more than a third are feeling…
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TikTok: Crafting a successful shopping experience
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
For brands whose primary audience overlaps significantly with the typical TikTok user, the platform could potentially be a primary touch point.
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5 ways to deliver (and improve) the connected customer experience
by Courtenay Godshall — Product Marketing Leader, Webex for Customer Experience
Customers want connection. Not just between themselves and your brand, but between every interaction across all possible channels.
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Crayola teams with Kohl’s on merch collection
October 3, 2023
Crayola, the crayon giant, is teaming with Kohl's on a merchandise collection called Crayola x Kohl's that will be available only on Kohl's site and in stores…
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Ham brand deploys vending machines, digital signage at airport
October 2, 2023
Enrique Tomás, a Barcelona, Spain-based retail ham chain, has installed its Enrique Tomás GO!urmet branded vending machines and its digital signage platform at…
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Pet Supplies Plus deploys Opterus tech for managing expansion
October 2, 2023
Pet Supplies Plus, an independent pet franchise in North America, has deployed the Opscenter solution from Opterus, a cloud store communications and task…
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Grocery expo highlights tech’s role in ‘unified’ shopping experiences
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
The technology displayed at groceryshop covered many aspects of grocery retailing — from omnichannel integration to in-store promotions to inventory management…
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Hourly retail store associates value flexibility
October 2, 2023
Flexibility matters most to retail hourly workforce with 96% naming it as the top motivator to take a new job.
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Retail sector CX: Go from miserable to memorable
by Anand Subramaniam — SVP Global Marketing, eGain
Prioritizing digitalization, unifying conversations and knowledge with omnichannel hubs, and working with a proven provider will enable retail CX and AX to go…
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Consumers have little trust in credit card companies lobbying for fees
September 29, 2023
Less than one-quarter, 21%, of consumers view credit card companies as honest and trustworthy when they lobby Congress on fees charged to retailers
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Canada retailer taps Oracle to modernize IT infrastructure
September 29, 2023
Loblaw Companies Limited, a leading food and pharmacy retailer in Canada, has migrated its SAP systems to the Oracle Cloud Infrastructure in a quest to…
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