Consumers like self service but have concerns

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Consumers prefer self service over in-person purchases, but have a few concerns about declining personalization.

Retail hiring taking a dip

July 21, 2023

While job applications are up 34% from a year ago June retailers are taking a cautious approach to hiring, with job openings and hires down 14% and 27% between…

ICXA to honor Elevate winners at 7th annual summit

by Alicia Lavay — Executive Director, ICX Association

The ICX Association will honor five companies as winners of the 2023 Elevate Awards during a ceremony at its upcoming annual conference, the Interactive…

Online shopper population shrinking

July 20, 2023

More than half, 52%, of post-pandemic e-commerce customers are no longer shopping online compared to a year ago.

Amazon plugging Amazon One into all Whole Foods stores

July 20, 2023

Every Whole Foods grocery store will offer Amazon's palm payment option, Amazon One, by the time 2024 arrives.

Optoro debuts Home Pick-ups service for retailers

July 20, 2023

Optoro, a returns management software provider, has debuted the Home Pick-ups returns solution to its Express Returns solution.

The value of click and collect experiences

by Bobby Marhamat — CEO, Raydiant

Part of a great in-store experience is click and collect which has gained in popularity as an easy, low-interaction way for customers to purchase items online…

Tanger Outlets refreshes loyalty program, debuts app

July 20, 2023

Tanger Outlets has launched a refreshed TangerClub guest loyalty program as well as an all-new mobile app.

Consumers expect to spend more in back-to-school shopping

July 19, 2023

Consumers shopping for back-to-school items will spend 15.7% more this year compared to 2022, according to a JLL survey.

Canadian consumers embracing digital payments

July 19, 2023

Young consumers in Canada are rapidly embracing non-traditional digital payments much more than their older counterparts in the 55 and older range.

Consumers want a quality product return experience

July 19, 2023

Shoppers not only want a free return but a quality experience that shows a brand cares about them as a customer.

Foot Locker taps AI, text analytics to boost customer experience

July 18, 2023

Foot Locker is deploying InMoment's Spotlight web-based intelligence applications to gain greater visibility and analysis of text-based feedback data.

At the Watercooler with Ferran Gállego of Code Factory

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Ferran Gállego, CTO at Code Factory, is passionate about creating intuitive user experiences and a big believer that voice interfaces aren’t just for…

The promise of bots will take more than ChatGPT

by Daniel Rodriguez — Chief Marketing Officer, Simplr

ChatGPT, while incredibly powerful, has been shown to have a number of fundamental flaws when put in customer-facing situations.

Back-to-school shopping may be a record-setting event

July 18, 2023

Consumers are predicted to spend $41.5 billion for back-to-school shopping — a record setting event given spend will be up $36.9 billion over 2022 and will…

Product assortment customization can pay off

July 17, 2023

Retailers creating artificial intelligence customer-centric product assortments can boost incremental sales growth, nearly 1% to 2% more than assortments that…

Dave Wurm promoted to chief sales officer at Networld Media Group

July 17, 2023

Dave Wurm has been named chief sales officer for Networld Media Group, a B2B and B2C publisher of websites based in Louisville, Kentucky, according to a press…

Target working to expand next-day delivery reach

July 17, 2023

Target has debuted its newest supply chain facility, the Target Last Mile Delivery extension, close to a store location in Smyrna, Georgia.

Luxury retailers aim to spend big on tech

July 17, 2023

Luxury goods retailers are aiming to boost spending on tech big time over the next three years and push hard on the e-commerce front.

3 things to do now to prepare your business for the holiday rush

The holidays can be one of the most challenging yet fruitful times of the year for retailers as they strive to end the year on a high note. And right now, in…