Consumers will spend $35.7B for moms this year

May 1, 2023

Consumers are expected to spend $35.7 billion this Mother's Day, nearly $4 billion more than last year's record high of $31.7 billion, according to an annual…

Walmart deploying Vusion for digital shelf strategy

May 1, 2023

Walmart is deploying the Vusion platform, from partner SES-imagotag, within U.S. stores as part of its digital shelf strategy.

Telpo rolls out self-serve kiosks in Aeon supermarkets

April 28, 2023

Telpo, a China-based self-service kiosk manufacturer, has deployed its Telpo K7 kiosk in Aeon supermarkets throughout China, according to a press release.

Ikea investing $5.58M in EV charging for delivery vehicles

April 28, 2023

Ikea, the Sweden base furniture retailer, will invest £4.5 million ($5.58 million) in a nationwide EV charging infrastructure to provide charging points for…

Retailers will test ‘bring your own bag’ and returnable bag schemes

April 28, 2023

Shoppers will be encouraged to bring their own bags at certain retailers or to receive returnable bags under a pair of pilot tests at more than 150 stores…

Jewelry industry experiencing ‘engagement gap’

April 27, 2023

The engagement jewelry segment still hasn't quite recovered since the pandemic with ring sales still on the decline.

Metaverse standards forum incorporates

April 27, 2023

After creation under the Khronos Group nine months ago, the Metaverse Standards Forum has become an independent industry consortium.

Effective CX strategies amid evolving retail consumer engagement

In times of unpredictable spending habits, it is critical for brands to reconsider customer experience strategies to better support brand loyalty and consumer…

Airline customer service reflects turbulent consumer experience

April 27, 2023

Not too many consumers are happy with the customer experience when it comes to airlines and travel with 76% expressing negativity regarding flight disruptions…

Organized crime poses increasing retail threat

April 26, 2023

Organized retail crime is a growing issue for the U.S. retail industry, and it's getting bigger and more complex, according to the National Retail Federation.

Bed Bath & Beyond advances to bankruptcy

April 26, 2023

Bed Bath & Beyond formally filed for Chapter 11 this week and plans to shutter its 360 stores and 120 buybuy Baby locations.

Gap mum on reported layoffs

April 26, 2023

Gap is reportedly laying off more workers starting this month.

ICXA announces 2023 Elevate Awards

by Alicia Lavay — Executive Director, ICX Association

Alicia Lavay is Executive Director at the ICX Association. Image provided. "Sometimes when I consider what tremendous consequences come from little…

home24 taps Constructor to boost product search capabilities

April 25, 2023

Online retailer home24 is deploying technology from Constructor to provide a more feature-rich, intuitive and personalized experience via better search…

Empathy dip among Americans playing role in retail CX

April 25, 2023

Americans are lacking empathy more than ever, with two in three reporting it has decreased in the past year, yet nearly half, 47%, want to experience more…

Luxury shoppers seeking deeper store connection

April 25, 2023

A good number, 77%, of consumers expect to visit a luxury retail store this year and nearly half, 49%, believe the store should be more than a place to buy and…

3 things retailers should know about search and browse

by Sanjay Mehta — Head of Industry, eCommerce, Lucidworks

To deliver relevant search results, retailers need to understand search queries and return the precise results that match what shoppers are looking for.

Ikea planning $2.2B U.S. expansion

April 24, 2023

Ingka Group, which owns Ikea, expects to spend $2.2 billion for a U.S. expansion effort.

American Eagle launches vintage clothing resale shop

April 24, 2023

American Eagle Outfitters and thredUP have launched a resale shop of secondhand and vintage AE clothing available for sale at ae.thredup.com.

Men’s Wearhouse offers grooms a wingman

April 24, 2023

Specialty retailer Men's Wearhouse, which sells menswear and rental apparal, has launched a digital tool called Wedding Wingman aimed at helping grooms and…