News & Media
Target taps Lisa Roath as CMO
July 14, 2023
Lisa Roath has been named executive VP and chief marketing officer for Target Corp.
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Consumers crave convenience when it comes to checkout
July 14, 2023
A hefty number of consumers, 65%, would like to purchase directly from a link in-content and are highly motivated by online content.
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For better loyalty, focus on the customer experience not just a point program
by Danielle Savin — Senior Director Marketing Solutions, Capgemini
By shifting the focus of the loyalty program from points to better experiences, brands can instill the kind of customer loyalty that grows in strength and…
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Crocs, Obsess team on virtual shopping experience
July 14, 2023
Casual footwear retailer Cros and Obsess, an experiential 3D e-commerce platform, have teamed up on a virtual Kibbitz shopping experience.
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Staples now serving as Amazon return center
July 13, 2023
Amazon has partnered with Staples to create drop-off locations for product returns.
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New demands of chief merchant role require new tools to excel
by Kristin Howell — Global Vice President, Retail Marketing & Merchandising, SAP
When it comes to the chief merchant role there have been big changes across the retail landscape. The list includes skills, tools and expertise required to…
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Walgreens closing 100-plus US stores
July 13, 2023
Pharmacy chain Walgreens will shut 150 stores in the U.S. and 300 in the U.K. due to slower consumer spend and a declining demand for COVID-19 vaccines.
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Christmas Tree Shops heading to liquidation
July 12, 2023
Unless a saviour steps up to reverse direction the Christmas Tree Shops retail chain is heading to store liquidation.
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NRF: Economy conditions going in right direction
July 12, 2023
The latest insight from the National Retail Federation is one of optimism as the retail group reports economic conditions are "still moving in the right…
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Why and how ChatGPT will drive a better customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Learn why the richness of data sets will play a defining role in how ChatGTP integrates into the customer experience.
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Dillard’s retail associate never missed a workday in 74 years
July 12, 2023
A Dillard's retail store associate not only never missed a day's work in her 74 years with the retailer, she retired a bit later than most — at the age of 90.
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Grocer says no to kiosks
July 11, 2023
Sparkle Markets, which operates 18 stores in northeast Ohio, western Pennsylvania and West Virginia, has announced it will not use self-checkout kiosks…
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Sam's Club leveraging data to boost customer shopping experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Sam’s Club knows real-time insights make for better-informed decision making and, ultimately, boost the customer’s shopping experience.
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How retailers are embracing AI
by Kosta Popov — CEO, Cappasity
Here's a look at how top retailers are embracing AI technology.
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Havis shares insight with retailers on new security standards
July 11, 2023
Havis Inc, a manufacturer of technology mobility and mounting solutions, has sent out a notice advising retailers of the need to meet new PCI SSC standards…
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Amazon Prime Day: Consumers a bit split on value proposition
July 11, 2023
More than half, 52%, of consumers expect to shop on Amazon's Prime Day event, happening July 11-12, but way less view the deals as valuable.
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Consumer sentiments not matching up with marketers’ perceptions
July 10, 2023
There is a "drastic" disconnect between the customer experience and digital marketing strategies, according to a CX study released by SurveyMonkey.
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Coach retail concept store takes flight
July 10, 2023
High-end accessories retailer Coach has launched a "Coach Airways" retail store housed in a converted Boeing 747 at the Freeport A'Famosa Outlet in Malacca…
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Consumers willing to trade info for personalized experience
July 10, 2023
Consumers want control when it comes to brand interactions and will offer up information in exchange for personalized experience and app-enabled conveniences.
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Costco cracking down on membership card sharing at self-checkout kiosks
July 7, 2023
Costco shoppers will have a new self-checkout experience as the wholesaler is reportedly going to ask for photo identification as well as the membership card…
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