News
Contact centers adopting AI, automation to boost customer experience
April 27, 2021
In a quest to improve customer experience, contact centers are increasingly deploying artificial intelligence as well as automation, according to a CallMiner…
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Millennials, Gen Z consumers embracing 3rd-party customer help options
April 27, 2021
The young consumer is more likely than older consumers to initiate a self-serve journey outside of a brand or retailer-owned channel and more likely to use…
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Amazon expands Amazon Key to more customer garages
April 27, 2021
Amazon is expanding its Amazon Key grocery delivery service to reach more customers' garages. The program initially launched offering delivery to car trunks…
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Diebold Nixdorf supporting environmental stewardship
April 26, 2021
As the world recognized Earth Day, Diebold Nixdorf celebrated sustainability as core to how the company operates and affirms its commitment to leading its…
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Illinois cannabis dispensaries offer menu kiosks for walk-ins
April 26, 2021
Nuera, an Illinois cannabis provider, launched two adult-use dispensaries in Champaign and Pekin, Illinois, offering menu kiosks for walk-ins in addition to…
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Survey reveals how COVID-19 impacted 2020 holiday shopping season
April 26, 2021
Not every holiday shopper hunting for Christmas gifts in late 2020 went online to buy a present. A Silverback Strategies survey reveals 75% of shoppers visited…
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Amazon launches retail beauty salon
April 23, 2021
Amazon is now a beauty salon operator having launched the Amazon Salon in London.
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Mother's Day spend expected to hit record-setting $28B
April 23, 2021
Mom's day will be record-setting consumer spend day.
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Consumer comfort level a mixed bag as COVID-19 vaccinations take place
April 23, 2021
While the current COVID-19 vaccination effort has some consumers feeling safer about shopping, eating out and traveling, consumer comfort level, overall…
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BlueSnap, Chargebee team up to help retailers scale subscription businesses
April 22, 2021
BlueSnap, an online payments technology company that allows B2B and B2C businesses to accept payments, is partnering with Chargebee, a subscription billing and…
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Lululemon piloting trade-in, online resale program
April 22, 2021
Lululemon is teaming up with Trove on a pilot clothing trade-in resale program that it hopes to put online by June.
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Japanese fishery sells fish, vegetables via vending machines
April 22, 2021
The operator of a fish farm in Chiba Prefecture, Japan, has been selling locally produced vegetables and shellfish in a vending machine after losing about half…
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Elevate Awards entry deadline extended to April 30; new category added for employee-facing CX
April 21, 2021
The ICX Association is extending the entry deadline for its annual Elevate Awards to April 30 and has added a new category for experiences aimed at employees.
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Amazon tapping biometric tech for palm pay approach at Whole Foods
April 21, 2021
Shoppers at one Whole Foods store in Seattle don't need to swipe a credit card to checkout starting today. All they need is their palm, according to a Reuters…
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Kohl's debuting Tommy Hilfiger come fall
April 21, 2021
Department store Kohl's will offer Tommy Hilfiger sportswear in 600-plus stores come the fall.
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Lowe's, Home Depot, Sephora, Bed, Bath & Beyond tops in mobile checkout
April 21, 2021
When it comes to providing mobile app shoppers with a frictionless experience, or at least the least frictionless, Home Depot, Lowe's, Bed, Bath & Beyond…
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Walmart online sales on a boom path, reveals research data
April 21, 2021
This will be a boom year for Walmart's online sales with a projected 21% growth rate this year, hitting $65 billion, and it's all thanks to the increasing…
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American Eagle sales on track to hit $1B-plus
April 20, 2021
American Eagle Outfitters' fiscal first quarter revenue is on track to exceed $1 billion, an estimate that beats its own, and analysts', financial expectations.
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GameStop CEO latest leader to step down
April 20, 2021
GameStop CEO George Sherman is leaving his role as of July 31 and is the third executive to leave the retailer in the last month.
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Gen Z shoppers quick to cancel a brand, claims survey
April 20, 2021
When it comes to 'cancelling' a brand Gen Z shoppers are leading the pack.
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