News
ICX Association looks to ‘elevate’ the state of customer experience with annual awards
January 13, 2017
Nomination deadline for the association's annual awards is March 15, 2017.
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Macy's kicks off cost efficiency, streamlining strategy
January 12, 2017
In a quest to boost cost efficiency and streamline its store portfolio, Macy's will close about 100 locations by August of this year, according to a press…
read nowOmnichannel retailers big winners in holiday season
January 12, 2017
Retailers with an omnichannel strategy enjoyed a robust return-on-investment this holiday season as consumers spent 16 percent more on holiday purchases in…
read nowMcDonald's looking to create Starbucks experience with kiosks, digital menu boards
January 10, 2017
McDonald's is looking to upgrade its McCafe espresso machines with the McBarista. This upgrade will feature $12,000 espresso machines, sweets, seasonal coffee…
read nowLimited shuttering all U.S. stores, 4,000 jobs cut
January 10, 2017
The new year brings the closing of a well-known women's apparel retailer as The Limited is closing all of its 250 U.S. stores and laying off 4,000 workers.
read nowUnder Armour aims to go beyond retail
January 10, 2017
Athletic apparel, footwear and gear maker Under Armour has plans to advance beyond retail and just signed a 10-year deal to provide uniforms for Major League…
read nowDisney Magicband-style experience coming to Carnival cruises
January 10, 2017
Princess Cruises, a global cruise line and tour company, announced last week at CES in Las Vegas that it will be the first Carnival Corp. brand to feature the…
read nowKate Hudson's Fabletics is enjoying fabulous growth
January 6, 2017
Activewear brand Fabletics, co-founded by actress Kate Hudson, plans to launch 12 new retail locations this year.
read nowAmazon makes meal reordering easier than ever
January 6, 2017
Amazon Prime members can now voice-order restaurant orders via Amazon Restaurants on Alexa-enabled devices, including Amazon's Echo and Dot. Customers can…
read nowShoppers are loving mobile messaging apps, claims new study
January 5, 2017
Retailers may want to consider bolstering mobile messaging communications with consumers as a new study reveals 51 percent of messaging users view it more…
read nowAmazon's IoT products clearly a holiday shopping favorite
January 5, 2017
The top selling and most gifted item on Amazon.com this past holiday season was the company's IoT device Echo Dot, and sales of the company’s Echo family of…
read nowSears shuttering more stores in the new year
January 4, 2017
Sears plans to close 30 Sears locations and Kmart stores in the next few months, according to a Business Insider report.
read nowRetailers embracing mobile but conversion rates sluggish
January 3, 2017
More retailers are embracing mobile and are making mobile device sales a priority in the new year.
read nowRetail display market to reach $11.2 billion, report says
December 30, 2016
The retail display market is expected to have a compound annual growth rate of 16 percent from 2017 to 2021. The market will also be worth $11.2 billion by…
read nowPolish shopping center deploys digital signage system
December 29, 2016
The Posnania shopping center in Poznan, Poland, recently deployed a series of digital signage solutions including a large elliptical transparent screen, LED…
read nowWalgreens introduces medication disposal kiosks in New Jersey
December 28, 2016
Walgreens has introduced its safe medication disposal kiosk program in New Jersey with the installation of drug take-back kiosks at 16 drugstores, according to…
read nowPanasonic tests automated checkout in Japanese convenience stores
December 27, 2016
Panasonic recently unveiled "Reji Robo" — short for register robots — an automated checkout system that scans and bags groceries, according to CNBC.
read nowHoliday sales outlook not so robust for small retail segment
December 21, 2016
A new Capital One national study reveals weaker sales this holiday season for small business owners, with just 23 percent of shop keepers expecting a boost in…
read nowMall of America taps kiosks to help shoppers find their way around
December 20, 2016
The Mall of America in St. Paul, Minnesota is deploying six interactive wayfinding kiosks to help shoppers needing assistance.
read nowOnline community aims to support CX gurus
December 20, 2016
A new online community launched by TribeCX aims to offer customer experience experts and leaders best practices and advice, as well as supporting development…
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