News
Research: More big companies are gungho on CX
February 22, 2017
A new Temkin Group report reveals customer experience investments are on the rise and good return-on-investment last year is spurring greater attention and…
read nowShoes.com prepping for bankruptcy
February 21, 2017
Without any forewarning, Shoes.com shuttered its business in late January and closed two brick-and-mortar locations as well as two other off-shoot shoe sites…
read nowDeborah Fine named CEO at Ritani
February 21, 2017
Ritani, an online jewelry retailer, has named its first CEO.
read nowGerry Smith tapped as Office Depot CEO
February 21, 2017
Office Depot has hired on a soon to be ex-Lenovo executive, Gerry Smith, as CEO.
read nowStudy: Billions wasted on loyalty efforts that bomb
February 20, 2017
Retailers and restaurants invest a lot in loyalty programs but a massive study from Accenture reveals a lot of that money is wasted as programs often miss…
read nowNewegg expanding into China, 19 other countries
February 20, 2017
Newegg plans to launch online marketplaces in nearly two dozen countries, including China, this year.
read nowCeleste Burgoyne tapped as Lululemon retail EVP
February 20, 2017
Celeste Burgoyne, a longtime Lululemon leader, is being promoted to the role of EVP, retail, Americas.
read nowIBM gets serious about IoT
February 17, 2017
IBM aims to drive collaborative innovation with dozens of clients and partners with the opening of its new $200 million global headquarters for its Watson…
read nowSurvey: Big opportunity for retailers embracing chatbot technology
February 17, 2017
Retailers have big potential for boosting customer satisfaction and driving better overall customer loyalty if they embrace chatbots and text messaging.
read nowOmnichannel retailing matures into mainstream
February 17, 2017
The retail omnichannel strategy, initially deployed as a standalone effort, is now fast becoming a mainstream "foundation," supporting broader business…
read nowRebecca Minkoff establishing VC fund
February 17, 2017
Rebecca Minkoff and her CEO brother, Uri, are establishing a venture capital fund in partnership with Quotidian Ventures.
read nowChannelNet names two new leaders
February 16, 2017
ChannelNet, which provides customer acquisition and retention services via mobile and web-based solutions, has named Chris Sims as CTO and Joe Karle as VP of…
read nowCentiro names Rick Meyer to lead North American expansion strategy
February 16, 2017
Cloud-based delivery management player Centiro has named Rick Meyer as VP of sales and operations for North America.
read nowNordstrom CIO announces retirement
February 16, 2017
Nordstrom's CIO Dan Little will leave his role come next fall and is the second top tech leadership change for the high fashion brand in the past two months…
read nowRocky Mountain High Brands taps geofencing to drive retail traffic
February 15, 2017
Consumer goods company Rocky Mountain High Brands is teaming with Beasley Media Group to launch geofencing services in a quest to drive customer traffic to…
read nowAmazon opening fulfillment center in Maryland
February 15, 2017
Amazon plans to open a 1.2 million-square-foot fulfillment center in North East, Maryland, which will create 700 new full-time jobs.
read nowBurberry welcomes new CEO
February 15, 2017
Burberry's new CEO, Marco Gobbetti, is already at work and will be fully immersed in the role by July, according to a Reuters report.
read nowNordstrom most popular retailer, reveals survey
February 14, 2017
Nordstrom may not be popular with President Donald Trump but it is among consumers, ranking tops as the favorite fashion retailer for the fifth year in a row…
read nowBofA piloting smaller, fully automated branch concept
February 14, 2017
Taking financial self-service to the next level, Bank of America has launched a test of three fully automated branches in Denver and Minneapolis, according to…
read nowValentine's Day will be a heart breaker for retailers
February 13, 2017
Consumers won't be showing as much love via gifting this Valentine's Day with spending dipping 2.3 percent compared to last year.
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