Retail brands not hitting the mark when it comes to chatbot experience

While a good number of consumers, 72 percent, say online chat interaction makes for a more loyal customer and nearly a third will use chatbots, the experience is not very fulfilling. Just 15 percent of consumers are happy with chatbot...

Robust holiday season spike ahead, reveals survey

Consumers in the U.S. are likely already holiday shopping, and holiday season spend is predicted to grow 6 percent this year, according to a JLL Retail survey. Generation X consumers are expected to spend more than Baby Boomers, 30 percent...

Retail jobs on decline after big weather events

The retail industry lost 18,000 jobs in October, according to the National Retail Federation, and while it's hard to pinpoint specific reasons, extreme weather events may have played a part. The figure does not include auto dealers, restaurants or gas...

CVS Health expands medication disposal kiosks

CVS Health has expanded its medication disposal program to include locations inside CVS Pharmacy stores. The safe medication disposal kiosks inside 750 CVS Pharmacy locations will add to the more than 800 units CVS Health has donated to law enforcement...

Overhead door company installs DynaTouch HR Express kiosks

CHI Overhead Doors of Arthur, Illinois, has installed five DynaTouch HR Express kiosks throughout its 1-million-square-foot facility. The kiosks streamline the HR process, serving content that includes employee benefit information, recorded company meetings, feedback forms and training videos.

UK customer experience is getting weak, claims study

Retail brands in the U.K. aren't meeting growing consumer expectations and are struggling to deal with consumer queries, reveals an Eptica study. Of 100 companies polled, 44 percent could answer routine questions from shoppers via social media and online, a...

Daktronics deliver LED banner to New York shopping center

Destiny USA, a shopping mall in Syracuse, New York, recently deployed a double-sided digital LED banner with a built in sound system. Daktronics designed the LED display through a partnership with Pyramid Management Group, according to a press release. The display currently hangs 36 feet above the ground from an atrium support structure.

Cox Communications improves corporate communication with LED displays

Cox Communications, a cable television provider, has renovated its Atlanta headquarters with LED displays from NanoLumens. The company deployed six Engage series displays in its executive boardroom and five in its corporate museum in the lobby, according to a press...

Saudi Arabia entertainment network installs kiosk in mall

OSN, Saudi Arabia's leading entertainment network, has installed a new digital consumer experience at Dhahran Mall in Saudi Arabia to serve customers with greater efficiency, according to a press release. OSN is transitioning into a paperless retail environment to enhance...

Real estate developer modernizes directories with digital signage

The Berger Organization, a real estate development company based in New Jersey, has replaced its static directories with digital signage from Gallery Digital Signage. It deployed displays at four locations around Military Park in Newark, Jew Jersey, according to a...

Rental agency now offers LED panels

Bluewater, an experiential marketing agency, is now offering 950 Absen M2.9 Indoor LED panels for rent, bringing its total inventory of panels to more than 4,000. The M2.9 panels are designed to be 24 percent lighter than traditional panels to...

Beem me up, Australia: Bank JV launches mobile P2P app

The Commonwealth Bank, Westpac, and National Australia Bank have come together to launch a mobile payment app that will enable instant payments for all Australians, including small businesses, regardless of who they bank with, according to a press release. Beem...

Study: Online holiday spend will beat in-store spend this year

For the first time ever, online holiday shopping spend will beat in-store retail spend, according to a new Deloitte study. There will also be more "self" gifting this holiday season, according to the firm's 32nd annual Holiday Survey of consumer...

Hudson's Bay chief resigns unexpectedly

Gerald Storch, CEO of Hudson's Bay Co., has resigned unexpectedly and the retailer is not offering up a reason for his leaving, according to a Reuters report. Storch will leave his post as of Nov. 1 and is reportedly returning to run his advisory firm, Storch Advisors.

Target has big plans for the big holiday season

Target is boosting the number of exclusive brands available for the holiday season and expanding ways consumers can shop while at the same time increasing staffing and associate training. Most of its 1,700 holiday gift products this season will be...

Outdoors retailer shuttering doors on Black Friday

For the third year in a row, outdoors retailer REI won't be open on Black Friday. Its CEO claims the strategy is helping the business and is a path other retailers should take, according to a Business Insider report. Selling...

First Data expands availability of Clover via Apple retail stores

First Data has announced new initiatives with Apple designed to broaden the distribution of First Data's Clover devices and accelerate the expansion and digital transformation of Apple Pay, according to a press release. First Data's Clover Go device, an EMV...

Storis to introduce kiosk for home furnishings retailers

Storis, a retail software solutions provider, has announced a new kiosk solution that brings a key component of in-store technology to home furnishings retailers. The Storis kiosk's core functionality will be to catalog a retailer's inventory, access customer history and...

Alipay comes to Las Vegas, NYC taxis

Verifone and Alipay have announced the extension of their existing global partnership to Verifone Taxi Solutions, according to a press release. Through the agreement, Chinese consumers traveling in New York and Las Vegas will be able to pay for taxis...

Amazon brings Amazon Pay in-store program to restaurants with Clover

Amazon has expanded the Amazon Pay in-store program to restaurants with Clover point-of-sale stations located in the northeastern part of the U.S. and Seattle area, according to a company announcement. Starting next month, customers in select areas will be able...

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Surviving the retail revolution: 2018 will be a wild ride