Walmart tech lab buys VR startup

Walmart's technology innovation lab, called Store No 8, is buying a virtual reality startup to develop VR products for the omnichannel retailer's website and store locations. The two companies are no strangers to each other, according to a Reuters report,...

Amazon gearing up to be the next FedEX, UPS, claims report

Amazon is prepping a "Shipping with Amazon" service in direct competition with FedEX and UPS, according to the New York Post, citing a Wall Street Journal report.   The service will pick up items from businesses to deliver to consumers and is expected to initially launch in Los Angeles, stated the report.

Williams-Sonoma hires ex-Macy's tech leader as CTO

Yasir Anwar, former CTO at Macy's, is taking on the same role at Williams-Sonoma. He will report to President and CEO Laura Alber.

Valentine's Day shoppers heading into stores for gifts

A Citi Retail Services survey reveals nearly half, 48 percent, of consumers seeking to buy a Valentine's Day gift will walk into a store. About one third of consumers, 31 percent, plan on buying a Valentine's Day gift in a...

Consumer chatbot adoption facing some hurdles

While artificial intelligence and chatbots are clearly proving useful for retailers when it comes to improved customer enagement and experience, consumers are not quite big fans. A PointSource study reveals that while consumers are getting familiar with AI, there remains...

NRF: Big retail sales ahead this year

The National Retail Federation expects retail sales will jump between 3.8 percent and 4.4 percent in 2018, compared to 2017, and that the online sales increase will hit even higher — 10 to 12 percent. The figures, according to a...

CVS Health latest to boost pay, programs thanks to federal tax reform

CVS Health will boost hourly pay from $9 to $11 an hour, keep health premiums at current cost and initiate a new parental leave program — all funded due to the federal tax reform. The news, reported by the New...

IntuiLab nabs $3.7M in funding

IntuiLab, the company behind IntuiFace, the software platform for creating touch-first digital signage without writing code, has closed $3.7 million in Series A funding from IRDI Soridec Gestion, M Capital Partners and two business angels with the support of Bpifrance....

Survey: Data, top tier buy-in are key to successful customer experience

Retailers aiming to shore up the customer experience, and return on investment with CX technology, need to focus on getting executive support and ensuring good data integration. Those are the findings of a new Confirmit survey highlighting critcal areas that...

MAPCO appoints Charles Adams as CEO

MAPCO, which operates 350 convenience stores in the southeast region of the U.S., has hired Charles Adams as its new CEO. Adams has more than three decades of experience in the industry and aims to drive the company's cultural transformation...

Apparel sales on a comeback, claim industry watchers

The robust holiday sales season at the end of 2017 is likely spurring what some are calling a comeback for the retail apparel sector. The 4.9 percent sales boost over the holidays, the highest annual increase in seven years, likely...

Consumers love online search but are still buying in stores

A new research report reveals seven in 10 consumers are searching online for products but are heading into a brick-and-mortar retailer to make the purchase.   The Modern Consumer report, from BookingBug, polled 2,000 shoppers in the U.S. and U.K.

Amazon launching Whole Foods Market delivery service

Amazon Prime members living near a Whole Foods Market will be able to tap free 2-hour delivery as long as they're buying $35 in goods from the supermarket chain that Amazon bought in 2017. The service starts today in a...

Best Buy doling out employee bonuses

The country's top consumer electronics retailer intends to hand out bonuses to more than 100,000 employees due to the new corporate tax reform law. The New York Post reported it will be doling out one-time payments of $1,000 to full-time...

Amazon may be mulling new wrist tracking device

A New York Post report reveals Amazon has two patents related to a device that may track a worker's hand while on the job.   The report stated the wristband would tap ultrasonic sound or possibly radio transmission to track hands during inventory work.

New home furnishing retail chain coming to Long Island

HomeSense, a home furniture and accessory retailer owned by T.J. Maxx and HomeGoods, plans to launch two stores on Long Island, New York. The locations, in Riverhead and Commack, according to a Newsday report, will sell home décor as well as cleaning products, hardware and storage supplies.

Panera Bread debuting home, office delivery

Panera Bread will begin rolling out home and office delivery this month on Long Island for a $3 fee. Starting next week, the fast casual chain will offer the service to some customers in Nassau and Suffolk counties, according to...

LinkNYC embracing Valentine's Day with Instagram strategy

Link, which operates LinkNYC Wi-Fi kiosks in New York City, is inviting people to celebrate Valentine's Day by posting a photo to Instagram and tagging it with #LinkLoveNYC, according to the New York City Patch. Valentine's Day posts will be...

Crystal Display Systems debuts range of touch monitors

Crystal Display Systems Ltd. has launched a range of glass-to-glass monitors and touch monitors.

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Intel's Christie Rice talks customer experience, digital innovations