Kroger beats earnings prediction with robust financials

Those holding Kroger shares are happy as shares jumped 13 percent last Thursday after quarterly earnings revealed the supermarket brand beat street expectations. The chain reported a 4.5 percent jump in sales and revenue of $27.75 million in the third...

Amazon Alexa skills to feature payments

Software developers will soon have the opportunity to add Amazon Pay to the voice apps that are available from the Alexa Skills Store, according to an announcement Amazon made at a conference in Las Vegas this past week. Skills categories...

Sears CEO sees improvement as sales take nose dive

Sears CEO Eddie Lampert has the holiday spirit when it comes to how his retail brand is doing as the busiest season of the year takes off. Despite decreasing sales, Lampert views Sears' current state as improving despite losing more...

Mobile proved dominant in Black Friday shopping, reveals report

Thanksgiving/Black Friday – Cyber Weekend holiday shopping produced increased retail revenue on the weekend days, delivering 32 percent growth compared to 24 percent growth in 2016, according to Salesforce holiday activity data. And despite reports that Cyber Monday would eclipse...

Black Friday drew big numbers in shoppers, store visits

Nearly two thirds (74 percent) of Black Friday/Thanksgiving shoppers spent at least the same as they did last year, averaging $377.50, according to data from the International Council of Shopping Centers. About 105 million adults hit malls and shopping centers,...

Walmart, Kohl's, Amazon, Dollar Tree cited as big Black Friday winners

When it comes to in-store traffic and digital consumer spend, the big retail winners this Black Friday into Cyber Monday weekend were big names: Kohl's, Amazon, Walmart and Dollar Tree, according to Gordon Haskett research. The analyst firm reported 65...

Big discounts hit way before Black Friday, Cyber Monday

Retailers didn't wait until the busiest shopping weekend of the year to discount items as a new EDITED report reveals 48 percent of the U.S. online apparel retail market was at an average discount of 46 percent, with big price...

Consumers love free shipping, reveals Deloitte survey

The top priority for consumers is getting free shipping, with nine of 10 consumers (88 percent) citing free shipping as being more valuable than fast shipping. The data, from Deloitte's 32nd annual holiday survey of consumer spend, also predicts that...

Consumer shopping glitches on the rise, reveals study

The 2017 Customer Rage Study reveals more than 62 million families had at least one shopping glitch in the past 12 months, leading to frustration and anger in the customer experience. And while retailers' customer service teams responded, 79 percent...

Axiomtek launches interactive touch panel

Axiomtek has introduced its latest 15-inch industrial touch panel PC with rich expansions, the P1157E-500, according to a press release. This touch panel computer adopts a 15-inch XGA TFT LCD display, featuring an IP65-rated front bezel and five-wire resistive touchscreen...

Purdue University slam dunks with LED displays from Daktronics

Purdue University is upgrading Mackey Arena in West Lafayette, Indiana, adding 13 LED displays from Daktronics. The company will deploy a center-hung display system and ribbon and corner displays, according to a press release. The center-hung display will be made...

2018 will bring Lord & Taylor to Walmart.com shoppers

Walmart.com and Lord & Taylor are teaming up to launch a flagship store on Walmart's e-commerce site come Spring 2018. The collaborative brand store will provide a "specialized online experience," according to a press release. "Our goal is to create...

Consumers will be busy this holiday weekend

More than 164 million consumers (69 percent of Americans) plan to shop or will consider shopping between Thanksgiving and Cyber Monday. The statistic, released by the National Retail Federation and Prosper Insights & Analytics, reflects consumer insight regarding shopping on...

Customer support teams find job more challenging than ever

More than half, 56 percent, of customer contact center employees are dealing with complex customer issues and 60 percent say the company they work for has left them ill equipped to handle problems. The data, from a Calabrio study, reveals...

Retail is all about delivery, fast and quick delivery

The top factor playing into the holiday season is the retailer's capability to deliver product fast and quick. Same-day delivery is a key factor in where shoppers shop and reveals a high correlation with consumers' purchase intent and brand loyalty,...

Retail sales climbed up a bit in October

October delivered a 0.1 percent increase in retail sales, compared to September, and a 4.3 percent gain compared to a year ago. The figures, released by the National Retail Federation, indicate that households will be spending during the holiday season,...

Survey: Younger shoppers expected to spend the most this holiday

Young adults, ages 18 to 24 years old, are expected to spend more this holiday season given more disposable income, according to a survey from the National Retail Federation and Prosper Insights & Analytics. Nearly half of the age group,...

Amazon Go stores may be close to a full 'go'

Amazon is gearing up to establish a roster of Amazon Go stores, the cashierless retail strategy the mega etailer has had in pilot for just about a year, according to a Bloomberg report. Amazon is hiring personnel for the stores, claims Bloomberg.

New York casino taps PARTech to monitor food operations

Turning Stone Resort Casino is using ParTech's SureCheck Food Safety and Task Management System to monitor food operations to ensure guest safety, according to a press release. The New York casino, run by the Oneida Nation, had been using a...

Hatch Loyalty, Cardfree partner on retailer mobile wallet services

Hatch Loyalty is partnering with mobile commerce company Cardfree to bring personalized engagement and mobile wallet services to large retailers, according to a press release. The companies will provide gas stations and convenience stores order-ahead, stored-value, engagement and loyalty services....

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Why Levi's isn't acting its age when it comes to retail customer experience