News

Lowe's deploys new customer service

May 10, 2016

Lowe's ATGStores.com now offers Porch.com's installation and assembly services in 25 markets across the country.

The home services platform connects home improvement professionals with homeowners. ATGStores.com is an independent wholly-owned subsidiary of Lowe's, according to an announcement.

Shoppers can now add assembly and installation services, from furniture to plumbing, to online carts and appointment scheduling for the needed service.

"ATGStores.com is committed to addressing consumers' home improvement needs from concept to completion," said ATGStores.com President Michelle Newbery said in the announcement.

"The rules of retail are changing. Customers are looking to get their projects done from start to finish. Together with ATGStores.com, Porch can help provide a world class shopper experience that helps get every project done and every customer satisfied," said Porch CEO and chairman Matt Ehrlichman, "For the past three years, Porch has been focused on building a quality and responsive supply network for homeowners. In order to help realize the potential of every home, we will continue to work with retail partners to integrate services through the Porch Retail Solution."

"Our partnership with Porch is a valuable asset and another way we provide personalized care and solutions to both our DIY and professional customers,” said Jay Rebello, vice president of emerging business at Lowe's. "By offering the Porch Retail Solution on ATGStores.com, we believe customers will find the additional support they need to complete all of their home improvement projects.”