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Paint retailer taps Toshiba to revamp store experience

Photo by istock.com

August 29, 2019

Dunn-Edwards, a Southern-California-based paint and paint supply manufacturer and distributor with 141 stores, is deploying Toshiba technology to revamp its point of sale and deploy a managed services program.

The 94-year-old company, which is a wholly owned subsidiary of Osaka, Japan-based Nippon Paint Holdings Co., Ltd., aims to enhance customer experience in deploying the Toshiba TCx 800 all-in-one POS and TCx dual station printers.

The Toshiba managed services team is managing the complete staging, deployment logistics and on-site installation for the POS systems, printers and wireless scanners across all Dunn-Edwards location, according to a press release.

"In the paint industry, we focus every day on improving our customer experience. One important way to meet this goal is to reduce the time from order to fulfillment.  Upgrading the point-of-sale hardware in the stores to speed up checkout became a priority. When deciding on the right hardware and implementation partner, we did our homework and looked at multiple vendors," said Rich Stefani, chief information officer and group vice president of Nippon Paint (USA), Inc., in the release.

Dunn-Edwards chose Toshiba based on three criteria: superior product, speed to implementation, and world-class service and support, according to the release.

"Quite frankly, it wasn’t even close. They won our business hands down. We have been very pleased with the rollout so far and look forward to our continued partnership with Toshiba for years to come," said Stefani in the release.

The maneuverability of the TCx 800 will let store associates improve shopper engagement at checkout. Dunn-Edwards is scheduled to complete the technology implementation across all stores before year's end.

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