Omnichannel

Pandora taps Hardis Supply Chain for supply chain modernization

Photo: Pandora

March 26, 2026

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Pandora, one of the world's largest jewelry retailers, has partnered with Hardis Supply Chain, which offers supply chain software technology, to undertake a major global warehouse management system transformation.

The initiative is aimed at helping Pandora modernize and standardize warehouse operations across regions as part of a broader, end-to-end supply chain transformation, according to a press release.

Pandora has embarked on a comprehensive modernization program to support rapid growth, sustainability goals and an increasingly digital retail ecosystem.

With a complex global footprint that includes crafting facilities and distribution centers in Thailand, Europe, and North America, alongside an extensive third-party logistics (3PL) network, the company required a scalable, flexible foundation capable of orchestrating operations across regions and channels.

"We needed a partner that would flex with us," Dawn Swackhamer, vice president of global operations and planning technology at Pandora, said in the release. "The big names can be rigid and don't offer customization. Hardis was willing to configure and customize to meet our unique needs, and they do it very well."

After an extensive vendor evaluation, Pandora selected Hardis WMS which is being deployed globally in phases, beginning with Europe and Thailand, with expansion planned next for Pandora's North America distribution center in summer 2026.

"Having a partner that understood our business in great detail made all the difference," Swackhamer said in the release. "Together, we designed, built, and tested something that truly worked for us."

Early outcomes from the program include improved real-time inventory visibility, more reliable fulfillment against partner commitments, operational efficiency gains such as faster handling and higher stock accuracy, and stronger revenue realization by ensuring the right product reaches the right destination at the right time.