Technology
Road Runner Sports tapping Aptos POS to transform customer interaction
May 21, 2025
Road Runner Sports plans to deploy Aptos One, a mobile-first POS platform, to transform how the brand interacts with customers inside and outside of its 50-plus stores.
Aptos One will work with the retailer's existing SaaS applications from Aptos, Merchandising, OMS, CRM and Sales Audit, to deliver highly personalized service, real-time inventory availability and connected offline/online interactions, according to a press release.
Road Runner Sports offers customers a Fit Finder technology, which allows customers in-store or online to get fitted for their shoes.
"At Road Runner Sports, we've redefined the traditional shoe buying experience – from our groundbreaking shoe-fitting technology to our comprehensive membership program to our curated assortment of top brands," Tom Compogiannis, Road Runner Sports CFO, said in the release. "We're always looking for ways to elevate our customers' journey with us, which led to our interest in Aptos One.
Road Runner team members will have everything they need to serve shoppers, according to Compogiannis, whether that's mobile checkout, looking up real-time inventory and placing an order for an item not at that store, accessing customer profile and loyalty information, processing returns, checking order status and much more on a single device.
"We are proud of the experience we offer in our stores today, and we believe that equipping our Team Members with this next-gen POS solution is going to make our store experience even better. With Aptos One, we can offer shoppers more personalized, streamlined and informed service – without ever leaving their side or asking them to wait in line. Aptos One has the power to transform customer and team member interactions," he said in the release.
Compogiannis sees significant opportunities in leveraging the technology for Road Runner Sports pop-up shops at events, expos and other gatherings.
"We want to interact with Road Runner Sports customers and potential customers wherever they are," Compogiannis said in the release. "As a cloud-native, mobile-first solution, Aptos ONE makes it easy to conduct selling activities just about anywhere.
"Our store teams can go out and fully immerse themselves into their local communities, inspiring people to find their perfect shoe fit and live an active lifestyle. The potential for customer acquisition and sales transactions outside the store is endless; Aptos One's ability to enable this is one of the key reasons why we selected this platform."
