AI News
AI vending machine engages users in creating artwork
March 24, 2023
Visitors to the Rundle Place shopping mall in South Australia can engage in conversations with an AI-powered vending machine to create artwork, according to a…
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Robotic manicure machine serves customers at NY airport
March 24, 2023
Xwell Inc., a holding company for wellness products, has teamed with Clockwork to install a robotic manicure machine that paints nails at John F. Kennedy's…
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Retail associates worried about AI and job security
March 16, 2023
Nearly half, 43%, of U.S. retail workers are worried about artificial intelligence making their job redundant.
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Consumers loving AI, more critical of engagement efforts
February 27, 2023
Consumers are more critical of customer engagement in the past year and not agreeing with high marks some brands are awarding themselves when it comes to…
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American consumers like humans over chatbots
February 10, 2023
More than two in three, 68%, of Americans have used a customer service chatbot but even more, 77%, view them as frustrating and 88% would rather interact with…
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Aeolus Robotics debuts humanoid robot
January 16, 2023
Aeolus Robotics has introduced aeo, a dual-arm humanoid robot that performs a variety of service tasks including kiosk operation, delivery, security, elder…
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Piggly Wiggly teams with Focal Systems on AI, automation strategy
December 22, 2022
Piggly Wiggly Midwest is piloting a focal operating system aimed at digitizing a store in order to automate and optimize ordering, inventory management…
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Chatbots proving frustrating to consumers
December 14, 2022
A hefty majority, 80%, of consumers report higher frustration levels when it comes to using customer service chatbots, while 72% stated using a chatbot for…
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Pittsburgh airport testing autonomous delivery robots
December 2, 2022
Travelers at Pittsburgh International Airport can have smartphone orders delivered to them by autonomous robots, according to a triblive.com report.
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Walmart unveils Sam Walton hologram
December 1, 2022
Walmart has unveiled a holographic recreation of Sam Walton in preparation of its permanent exhibit at the Walmart Museum, according to a press release.
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Dobot debuts robots for retail tasks
November 30, 2022
Dobot, a robot manufacturer, has introduced collaborative robots for retail customers to handle tasks such as making coffee, cocktails, ice cream, noodles…
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Love’s Travel Stops deploys 2nd California Jamba by Blendid
November 28, 2022
Jamba, a global lifestyle brand serving on-the-go freshly blended fruit and vegetable smoothies, bowls and bites, and Blendid, a robotic foodservice solutions…
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Walmart offers online shoppers an in-store fitting room
October 17, 2022
Walmart has launched Be Your Own Model, an in-store fitting experience for online shoppers.
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Amazon robot delivery shelved over customer feedback
October 14, 2022
Poor customer feedback is prompting Amazon to cancel future development of its home delivery robot strategy after limited pilot testing.
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Walgreens expanding robot network to bolster pharmacy operations
October 3, 2022
Walgreens is expanding a robotic network effort when it comes to fulfilling prescriptions in an effort to ease the labor load of its pharmacy staff.
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Automated delivery robots finding foothold in Asia
September 16, 2022
Automated delivery robots from Hong Kong based Rice Robotics are making a splash in Asia, according to a CNN report. Highlights include:
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Amazon buys Belgian robot tech for logistics network
September 13, 2022
Amazon has bought a robot technology player, D. Cloostermans-Huwaert NV, as part of its strategy to automate its logistics network.
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Dick’s Sporting Goods taps Metrical to personalize customer experience
September 6, 2022
Dick's Sporting Goods is partnering with Metrical and using Metrical's predictive AI decision engine to reduce cart abandonment, boost loyalty and brand…
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Amazon Just Walk Out tech plays starring role in NFL stadium store
September 6, 2022
Amazon's Just Walk Out technology and Amazon One, its payment palm recognizition system, are playing a starring role in a food and beverage store in an NFL…
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Walmart tests robotic delivery vending machine
August 10, 2022
Walmart is testing a robotic delivery vending machine from Tortoise, a Silicon Valley startup, according to a Business Insider report.
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