Assisted Selling Features
Deloitte strategy experts: Cloud services bode big rewards for retail segment
by David Linthicum, chief cloud strategy officer and Jerry Hoberman, principal, Deloitte Consulting LLP, Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Deloitte Consulting LLP's Chief Cloud Strategy Officer, David Linthicum, and Jerry Hoberman, principal, share insight on how and why cloud adoption and…
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Former Amazon exec on the state of retail e-commerce
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
James Thomson knows Amazon, having spent years heading up Amazon Services, and understands the challenges smaller retailers are facing in the e-commerce…
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Why retailers should adopt a flexible e-commerce strategy
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
In an interview with Retail Customer Experience, Darin Archer, chief strategy officer at Elastic Path, details the importance of deploying flexible e-commerce…
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Microsoft CEO: Tech intensity will rule retail
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Retailers that have been able to use their data successfully are creating new opportunities for not only customers, but for brands and suppliers, Microsoft CEO…
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Capgemini digital leader on why conversational interfaces are going mainstream
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Capgemini Digital Retail and Manufacturing Partnership Leader Genevieve Chamard shares insight on why voice and chat are fast becoming must-haves for retailers…
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Boot Barn taps kiosks to deliver 'infinite aisle'
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Boot Barn uses kiosks to provide customers an 'infinite aisle' to find what they are looking for, regardless of whether it is physically available in the store…
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Italian shoe brand writing the book on retail pop-up strategy
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Michele LoPriore, a high-end women's Italian shoe brand, knows all about retail pop-up strategy after popping up in Boca Raton, New York and now Chicago.
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Talking With: Quantum Metric CEO Mario Ciabarra on all things mobile commerce
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
The mobile device is fast becoming the retail storefront for today's shoppers and they are not only expecting a seamless, frictionless mobile customer…
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Retail brands concur: experimental 'phygital' store delivered proof of concept
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Executives for the two brands that participated in The Fitting Room, which combined both digital and physical customer experiences, agreed the one-month…
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The Fitting Room creates 'phygital' experience
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
The Fitting Room is combining digital elements such as interactive touchscreens with personal customer assistance to create a better 'phygital' environment.
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Top 3 reasons to attend the ICX Summit
by Bradley Cooper — Editor, Connect Media
Keeping up with constant changes in technology can be a major challenge, especially when many solutions also carry a high price tag. The upcoming ICX Summit…
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H&M talks customer engagement and digital signage
by Bradley Cooper — Editor, Connect Media
Digital signage isn't just for pushing sales, it's also useful for crafting better customer engagement. By doing this, retailers can improve sales and create…
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Why retailers need to focus on localized social media, marketing
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
A free webinar, sponsored by social media and online reputation management platform SOCi, offers in-depth insight on why retail brick-and-mortar retailers need…
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Lowe's, Crate and Barrel talk digital and in-store marketing and finding the perfect balance
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Achieving the right mix of digital and in-store marketing is a major focus for home goods retailers. Leaders from Crate and Barrel and Lowe's share insights on…
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Are social networks primed to be the next omnichannel frontier? Yes, no, maybe
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
The advent of social networks as e-commerce channels presents challenges for brands and retailers and yes, even for Amazon.
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Why Instagram Checkout may be the forerunner of the one-stop retail experience
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
The in-app shopping channel launched by the photo and video-sharing social networking service, owned by Facebook, may signify what's to come next in online…
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Top February reads: Walmart, psychology, visual analytics draw readers interest
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
February is the shortest month of the year, so it’s understandable if readers didn’t catch all the insight posted on Retail Customer Experience. To help you…
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Ready for 'robots in aisle 5'?
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Robots are not only helping customers in the store; they are helping each other, as well as assisting the staff, in managing shelf inventory.
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How visual analytics is helping Chick-fil-A serve up more chicken, meet customer needs
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Chick-fil-A is using Tableau’s interactive data visualization technology to make better, faster decisions that will lead to increased revenue and higher…
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Autonomous stores coming fast, but is Amazon Go on first?
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
In many people's eyes, one of the most disruptive retail developments has been the late 2016 launch of Amazon Go, but some observers have questioned its…
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