Mall of America embracing chatbot to boost retail customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The Mall of America's limited chatbot experience led to a more robust deployment this past holiday season and is part of the mall's overall digital technology…

Lowe's debuts 'view in your space' AR experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The latest AR mobile app experience lets customers view items in a home or yard space during the shopping journey.

Google expands retail shopping program with a universal cart, personalization focus

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Industry watchers say the retail service effort is a direct shot at Amazon and its dominance as the destination in consumer product search and discovery.

Macy’s to introduce mobile checkout, VR furniture design experience and more

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Macy's has recognized the characteristics of its target shopper and is committed to offering her a more personalized experience, as well as mobile checkout and…

Amazon happy with customer response to Go store but guarded about future plans

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

While encouraged by customer response Amazon isn't ready to announce much about its plans for its innovative cashierless store. The company is making sure the…

Talking With: InfoVista's Ricardo Belmar on retail customer experience trends, tech in play

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Ricardo Belmar, senior director, worldwide enterprise product marketing at InfoVista, has been entrenched in the world of networks, technology and retail…

Wayfair, Panera push the mobile commerce experience forward

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Wayfair is hot for mobile as it's allowing the retail home furnishing seller to drive an enhanced customer experience that is proving rewarding for the bottom…

CES serves up a gold mine of self-serve retail innovation

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Many of the exhibits in the High Tech Retailing Marketplace and elsewhere on the CES show floor featured self-service technology designed to enable retailers…

Rent the Runway taps kiosks, scanners to boost in-store digital experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Consumer fashion rental company is pumping up its retail customer experience with the help of Aila Technologies.

Walmart chief: Retail is about change, customer experience a team sport

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Walmart CEO/President Doug McMillon says the top brick-and-mortar retailer can't afford to get comfortable as it has a lot of work to do and remains committed…

Is staying up with consumer acceptance of automation worth the challenges?

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

A session on the need to adopt automation in retail drew an overflow audience during the CES show in Las Vegas.

How to capitalize on the OOH viewing experience to keep customers

Curt Marvis, CEO and co-founder of QYOU Media, explains how retailers can take advantage of DOOH now that customers are watching more video than ever before.

Industry experts offer up 2018 predictions on retail customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

With the close of 2017, a year which brought big news in retail customer experience strategy, technology and trends, Retail Customer Experience shares a hefty…

3D virtual concierges deliver enhanced retail experiences

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Intelligent virtual assistants enable hotels to boost customer experience by allowing guests to interact with a 2D or 3D agent via digital signage, kiosks or…

2017 in review: Walmart, Buffet, Target led top read news

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The top five news items on Retail Customer Experience in 2017 focused primarily on big brand retail news and insight offered by big names.

South African retailer delivers digital journey boasting digital signage

by Bradley Cooper — Editor, Connect Media

Clicks aimed to deliver a better customer experience that informed distracted customers. With a digital signage solution, the retailer was able to boost dwell…

2017 in Review: Top 5 features highlight retailer experiences

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Retail Customer Experience readers love getting insight from those in the trenches, and this year's top five articles illustrate that hunger.

Erewhon Market shares retail store design tips, advice

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The all-natural grocer is working with partner Retail Design Collaborative in designing its fourth location. The partners offer up what’s critical in retail…

Best Buy embraces innovative tech to deliver a richer customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The electronics retailer is prepping enhanced text communication by tapping the emerging communication protocol, Rich Communications Services, to provide…

Wayfair advances AR strategy with mobile app 3D feature

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The furniture and décor retailer is making online shopping easier and more satisfying for consumers wanting to know how a product will look at home before they…