Interactive shopping app taps GenAI

August 12, 2024

Capsule, an AI-powered shopping app, aims to transform online retail shopping, starting with women's fashion, according to a Business Insider report.

Utah grocery chain deploying Instacart AI smart carts

August 6, 2024

Davis Food & Drug will be replacing most of its traditional shopping carts with Instacart's AI-powered smart carts at its three locations in Utah.

Between the Flags lifestyle brand leader shares CX strategy

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

In this latest episode of the CX Innovators podcast, produced by Networld Media Group, Briony Oayda, managing director of Bondi Active and Between the Flags…

Aldi tests food vending machines

July 26, 2024

German grocery chains Aldi and Rewe are testing food vending machines offering fresh produce and staples around the clock, according to a Basic Tutorials…

Footwear retailer WSS taps Aptos for mobile POS

July 22, 2024

WSS, a footwear and apparel company owned by Foot Locker, is deploying the Aptos One POS, a mobile-first point of sale application.

Aldi debuts checkout free grocery option in Chicago

June 6, 2024

Supermarket chain Aldi has launched checkout free grocery, called Aldigo, with Grabango, at one location.

Manchester retailer offers shoppers interactive fitting room, self check-out

May 8, 2024

River Island's expanded store in the Arndale Center, in Manchester, England, offers an integrated shopping experience boasting interactive fitting rooms and…

Australian sports enterprise deploys Mashgin self-checkout kiosks

February 6, 2024

The Adelaide Oval, a sports ground in Adelaide, Australia has deployed 20 self-checkout kiosks from Mashgin.

Signifi's Michael Harrison talks with Retail Customer Experience Editor, Judy Mottl

Michael Harrison, vice president of strategic accounts and a managing partner with Signifi Solutions, spoke with Judy Mottl, editor of Retail Customer…

7-Eleven debuts vending machine store in Singapore

January 29, 2024

7-Eleven has introduced a vending machine concept store at Geylang Bahru MRT station in Singapore, according to a mothership report.

Uniqlo self-checkout counter for apparel wins kudos

December 28, 2023

Uniqlo, an apparel store that allows customers to check out purchases at a counter that uses radio frequency identification technology to process the…

Amazon testing a humanoid robot for warehouse operations

December 11, 2023

Amazon is testing Digit, a bipedal robot built by Agility Robotics, in a collaborative work environment in its warehouses.

Ulta Beauty piloting smart vending machines in 10 U.S. stores

November 3, 2023

Ulta Beauty is testing smart vending machines within 10 stores across the U.S. via a partnership with SOS.

How AR glasses will revolutionize the buying experience in physical retail environments

by Ari Grobman — CEO, Lumus

AR has the potential to transform how and why we make payments and buy certain items, simplifying processes and virtually eliminating the need to take out our…

TikTok: Crafting a successful shopping experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

For brands whose primary audience overlaps significantly with the typical TikTok user, the platform could potentially be a primary touch point.

Bookseller taps ChatGPT for personalized customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

ChatGPT offers the online used book retailer a boatload of opportunities and strategies to better meet customer expectations and drive a more personal customer…

Starboard Cruise Services tapping former crew workers for exceptional shopper experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Hiring in retail is challenging on its own in a traditional space such as a store or supermarket. But there are many more hurdles when it involves one of the…

UK department store launches virtual try-on

July 27, 2023

John Lewis Fashion Rental, a U.K.-based department store chain, has partnered with tech firm Zyler and rental specialist Hurr to adopt the Zyler AI-powered…

Fabletics gets personal with customers in-store and online

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Activewear brand Fabletics has deployed Salesfloor's customer engagement platform to personalize the customer experience and creating connected conversations…

New demands of chief merchant role require new tools to excel

by Kristin Howell — Global Vice President, Retail Marketing & Merchandising, SAP

When it comes to the chief merchant role there have been big changes across the retail landscape. The list includes skills, tools and expertise required to…