Staples Canada to implement live agent assisted selling

CHICAGO — ClairVista announced today that Staples Canada, a 300-store division of Staples, Inc., is implementing ClairVista's Live Expert system for its Live Video Agent services. With this system, Staples Canada store customers can instantly videoconference with a remote agent for Copy & Print Centre orders.

AT&T opens new Experience Store

JOHNSON CITY, Tennessee — AT&T announced a new way to shop for and experience an array of communications and entertainment services with the official opening of a new AT&T Experience Store in Johnson City. The store is defined as a...

CEO: Retail entering a new era

Retail Solutions Online: Green Hills Market CEO Gary Hawkins offers an intriguing premise in a series of new position papers. He feels the retail industry is currently entering a technology era he calls "Retail 3.0." In the emerging Retail 3.0,...

NRF: Retaligent announces subscription plan for clienteling software

NEW YORK — Retail software company Retaligent Solutions Inc. announced two new programs designed to address the challenges retailers face when buying, deploying and managing enterprise clienteling and assisted selling software.

NRF: Intel reveals new in-store concept technologies

NEW YORK — Intel Corporation today unveiled a retail POS proof-of-concept system that could lower a store's total cost of ownership while improving customer satisfaction. Revealed at the NRF 98th Annual Convention & Expo in New York, Intel's proof-of-concept exhibits...

Smart carts coming to Food Lion

Progressive Grocer: Food Lion banner Bloom plans to deploy interactive touchscreen computer consoles on the shopping carts at its Fort Mill, N.C.

NCR to resell Experticity assisted selling solution

DAYTON, Ohio — NCR Corp. announced that it has signed a global reseller agreement with Experticity, the pioneer of live on-screen expert sales and customer support technologies.

NRF, Retail Customer Experience announce pavilion partnership

LOUISVILLE, Ky. — NetWorld Alliance, publisher of Retail Customer Experience magazine and RetailCustomerExperience.com, and the National Retail Federation have announced a partnership to design and launch the Customer Experience Pavilion at NRF's 98th Annual Convention & Expo, to be held Jan. 11‐14, 2009, at Jacob Javits Center in New York.

KIOSKCOM: SSKA advisory board stresses self-service in tough economic times

NEW YORK — Several of the Self-Service & Kiosk Association's advisory board members met yesterday to discuss the challenging economic climate that is affecting businesses throughout the world.   The meeting took place on the eve of the biannual KioskCom Self-Service Expo, this time in New York. The expo runs from Oct.

DT Research enables trigger-based proximity advertising

NEW YORK — DT Research Inc. announced the immediate availability of the WebDT Event Trigger Digital Signage System.

SlideBuy brings touchscreen-delivered info to the retail shelf

GRAFTON, Wis. — Frank Mayer & Associates Inc. is introducing the SlideBuy Shopper Information System at the KioskCom Self Service Expo Show, October 15-16, in New York, N.Y.

Target upgrades info delivery with KANA

MENLO PARK, Calif. — KANA Software Inc., provider of multichannel customer-service technology, has closed a seven-figure transaction with leading retailer Target. Known for its meticulous attention to customer experience, Target plans to use KANA's knowledge management solutions to more effectively...

Smart shopping carts gain momentum

The Canadian Press: Smart-cart technology — shopping carts with attached interactive video consoles — is gaining momentum in the United States and Europe. Concierge, now being test-marketed by Springboard in the eastern U.S., is a digital screen that uses in-store...

Staples expands video-assist program

SEATTLE — Experticity, provider of video-assisted customer support solutions, announced that Staples Business Depot, Canada's largest supplier of business supplies, has signed an agreement to roll out the "Video Agent" customer service stations to 34 stores across Alberta, Canada. Customers...

Loyca retail loyalty system now available in U.K.

BELGIUM — Databac Group has announced that its loyalty system Loyca, a card-based solution that enables retailers to respond in real-time to marketing information, is now available in the U.K. Retailers can make changes to customer reward programs quickly and...

Report sheds light on tricky security issues

LOUISVILLE, Ky. — Consumer fraud and identity theft numbers have risen steadily over the past few years, and, whether you realize it or not, your customers are taking notice. In fact, according to "Data Security and Privacy: Best Practices for...

Self-service transactions to top $1.7 trillion by 2012

FRANKLIN, Tenn. — Transactions at self-service kiosks will surpass $607 billion this year in North America as consumers continue to embrace self-service technology, according to a new research study conducted by the IHL Group, an analyst firm and consultancy that serves retailers and retail technology vendors.

Nanonation expands mobile media solutions

LINCOLN, Neb. — Nanonation announced a partnership with Impact Mobile to deliver a variety of mobile media solutions to the hospitality and retail markets. The partnership enables Nanonation to integrate a variety of mobile applications into digital signage and kiosk...

IBM, SelfServiceWorld.com announce free webinar on reaching the 'new consumer'

LOUISVILLE, Ky. - IBM, a global provider of business technologies, and Self-Service World, the leading news and information source covering the self-service industry, announced a free webinar.

LivePerson debuts third-generation live-assistance solution

NEW YORK — LivePerson Inc., a provider of online engagement solutions that facilitate real-time assistance and expert advice, announced the availability of LivePerson Enterprise for Retail, a new product designed specifically for online retailers. LivePerson Enterprise for Retail leverages the...

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